Site Operations Manager

ABM UK; North East; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Life Event Counseling

Get Fit Programme

Financial and legal support

Cycle to work scheme

Perks at Work app

Job summary

ABM UK is seeking a Site Operations Manager to deliver high standards of cleanliness, hygiene and waste management across the site in Durham. You will manage a large team and oversee a 24-hour operation, ensuring safe, compliant and efficient facilities services.

The role reports to the General Manager and requires the ability to work under pressure, prioritise tasks and adapt to changing needs while maintaining excellent communication with clients and ABM stakeholders.

Qualifications

• Understanding of Janitorial Services.
• Understanding of Waste Management Services.
• Understanding of COSHH regulations.
• Health & Safety Certificate.
• Strong IT literacy.

Responsibilities

• Manage the contract in line with company policies and procedures.
• Oversee on-site staff budgets and payroll with strict guidelines and reconciliations.
• Maintain high housekeeping standards and adapt to changing operational needs with best practices.
• Provide professional support to the business in service-related matters and promote the ABM brand.
• Control staff rotas, payroll, and correct manning levels ensuring compliance.
• Lead and advise on absence and holiday records for all site staff.
• Manage recruitment, induction, training and retraining of staff.
• Ensure KPIs/SLA targets are met and resolve non-compliance professionally.
• Conduct daily and weekly client audits and report KPIs weekly/monthly.
• Investigate and record housekeeping incidents and inform key personnel with learnings.
• Ensure GDPR compliance and related regulations.
• Deliver effective communication and motivation with site teams, sharing daily safety information to achieve goals.
• Ensure performance reviews and toolbox talks are completed per policy.
• Identify training needs and maintain accurate site records.
• Ensure supervisors manage teams and understand individual tasks.
• Maintain Health & Safety policies and procedures in line with ABM.
• Manage incident and accident reporting procedures.
• Complete all company paperwork as required.
• Conduct return-to-work interviews and absence management as needed.
• Team duties follow cleaning/waste specifications and safety.
• Maintain safety and welfare of team members.
• Maintain equipment usage and report faults as priority.
• Ensure correct usage of cleaning chemicals per COSHH and manage stock.
• Ensure familiarity with ABM Health & Safety Policy.
• Address welfare needs promptly with guidance from ABM.

Skills

Own initiative

Problem solving

Literacy & numeracy

Communication skills

Report writing

Time management

Interpersonal skills

Budget forecasting

Customer focus

Job description

LOCATION: Durham, DH6 5FG

WORKING HOURS: 48 hours per week

SHIFT PATTERN: Monday to Friday

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [e-mail]. We're here to help!

OVERVIEW OF JOB DESCRIPTION

As Site Operations Manager you will be required to deliver the highest standards of cleanliness, hygiene and waste management for the client, internally and externally by ensuring that the building including all associated service roads and car parks are fully maintained and safe through a planned and reactive janitorial and waste management programme.

This is a demanding role, reporting directly to the General Manager and would suit a candidate with experience of working in a fast-moving operations environment with the ability to work well under pressure. The successful candidate must be able to work on their own initiative and as part of a team with the ability to prioritise tasks and manage ever changing situations. It will be imperative that the successful candidate has a flexible approach to working hours as they will be responsible for managing up to 70 members of staff covering a 24-hour operation.

Main Duties & Responsibilities:

• To manage the contract in line with company policies and procedures.
• Manage all aspects of the on-site staff and non-staff budget ensuring strict guidelines are adhered to. Complete budget forecasts and monthly reconciliations.
• Ensure high standards of Housekeeping are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure best practice is continually delivered.
• To provide professional support to the business in service-related matters and always promote the ABM brand.
• To control the delivery of the staff rota’s, completion of payroll and correct manning levels ensuring compliance is always maintained.
• Lead and advise the team in managing absence and holiday records including sickness and annual leave for all site staff.
• Manage recruitment, induction, training, development and retraining of staff.
• Ensure adequate quality performance (KPI’s / SLA’s) measures are adhered to and any non-compliance is resolved in a professional manner.
• Undertake and manage a daily and weekly client audit program and produce accurate and informative weekly and monthly reports in line with contract KPI’s.
• Investigate and record all Housekeeping incidents ensuring all key personnel are always kept fully informed, and key learning points are actioned.
• Ensuring strict compliance to the General Data Protection Regulation (GDPR) and associated regulations.
• To deliver excellent communication and motivation with site-based team including communicating daily TBT’s and Health and Safety information, in order that team goals can be achieved.
• Ensure objectives, performance reviews and Toolbox Talks are completed as per company policy.
• To lead the team in the identification of training needs and ensure accurate site records are always maintained.
• Ensure on site supervisors manage their teams ensuring they are fully conversant with their individual tasks.
• Ensure the Health & Safety policies and procedures are adhered to in line with company policies and procedures.
• Manage the incident and accident reporting procedures.
• To complete all company paperwork as required.
• To conduct return to work interviews and perform absence management processes as required.
• Ensure all team members carry out their duties in a correct and timely manner in accordance with cleaning / waste specification.
• To be responsible and accountable for safety and welfare of team members
• Maintenance and correct/safe usage of all equipment on site ensuring any faults are reported and resolved as a matter of priority
• Correct usage of cleaning chemicals in line with COSHH regulations and ensuring minimal waste and sufficient stocks are always maintained.
• To make sure that all team members are familiar with and adhere to the Company’s Health and Safety Policy and Procedures
• Ensure welfare needs of all team members are addressed in a prompt and expedient way obtaining advice and guidance in line with ABM policy and procedures.
• Establish/Foster and Maintain excellent relationships with all parties on site.
• Undertake any reasonable duties as required to meet the needs of the business

Person Specification:

• Ability to work on own initiative proactively and with the minimum of direction.
• Ability to analyse problems and to implement solutions.
• Strong literacy and numeracy skills.
• Ability to communicate confidently, clearly and effectively, orally and in writing.
• Ability to write concise, logical and accurate reports and procedures,
• Proven time management and organisational skills with excellent attention to detail.
• Excellent interpersonal skills, with the ability to handle sensitive issues sympathetically and effectively. Ability to engage persuasively with staff at all levels across departmental and organisational structures
• Ability to manage a budget and to forecast expenditure.
• Strong customer focus with attention to detail

Essential

• Understanding of Janitorial Services
• Understanding of Waste Management Services
• Understanding of COSHH regulations
• Health & Safety Certificate
• Strong IT literacy

At the request of the client the successful candidate will be required to undergo:

• DBS Check
• Onboarding and Right Crowding
• Random Drug and Alcohol Testing

Desirable

• BIC'S trained
• IOSHH trained or willing to undertake training

Benefits

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM's benefits, visit our

About ABM

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.