Operations Manager

Construction, Property and Engineering; City Of London; On-site; GBP 70,000 - 95,000; Full time

Job summary

Randstad CPE is recruiting an Operations Manager to lead the delivery of Total Facilities Management services across a flagship portfolio of Grade A offices in the City of London. You will oversee hard and soft services, manage a team of Facilities Managers and supervisors, and ensure KPI/SLA achievement while maintaining statutory compliance.

You will drive continuous service improvements, manage operating budgets, coordinate with client representatives, chair reviews, and act as on‑call

Qualifications

• Direct and optimize daily TFM operations across multi-tenanted Grade A assets, ensuring service consistency.
• Lead and develop an operational team of facilities managers and supervisors.
• Senior operational escalation point for critical service issues and complex occupier requirements.
• Drive continuous improvement programs, SOPs, and service innovation across all contract deliverables.
• Build trusted, responsive relationships with on-site client representatives, tenant committees, and corporate real-estate heads.
• Chair weekly operational reviews and report metrics to MMMs.
• Conduct regular site audits alongside client representatives to maintain transparent operational governance.
• Ensure 100% statutory property compliance across all sites, including fire safety and water hygiene.
• Collaborate with QHSE teams to maintain audit trails, near-miss reporting, and RAMS/permit-to-work verification.
• Lead business continuity and emergency response protocols, on-call duty manager on rostered basis.
• Manage the operational budget, monitor costs, overtime, and subcontractor spend.
• Track and approve contractor work orders and small projects up to DOA limits.
• Hold specialist subcontractors accountable to SLAs and cost schedules via monthly appraisals.

Responsibilities

• Direct and optimize daily TFM operations across multi-tenanted Grade A assets, ensuring service consistency.
• Lead and develop an operational team of facilities managers and supervisors.
• Senior operational escalation point for critical service issues, incident response, and complex occupier requirements.
• Drive continuous improvement programs, SOPs, and service innovation across all contract deliverables.
• Build trusted, responsive relationships with on-site client representatives, tenant committees, and corporate real-estate heads.
• Chair weekly operational reviews and report metrics to MMMs.
• Conduct regular site audits alongside client representatives to maintain transparent operational governance.
• Ensure 100% statutory property compliance across all sites, including fire safety and water hygiene.
• Collaborate with QHSE teams to maintain audit trails, near-miss reporting, and RAMS/permit-to-work verification.
• Lead business continuity and emergency response protocols, on-call duty manager on rostered basis.
• Manage the operational budget, monitor costs, overtime, and subcontractor spend.
• Track and approve contractor work orders and small projects up to DOA limits.
• Hold specialist subcontractors accountable to SLAs and cost schedules via monthly appraisals.

Job description

Role Overview

We are recruiting a dynamic, results-driven Operations Manager to lead the operational delivery of Total Facilities Management (TFM) services across a flagship portfolio of commercial properties in the City of London.

Sitting between site-level management and executive leadership, you will take hands‑on responsibility for day‑to‑day service performance across hard (M&E) and soft services. You will directly manage a team of Facilities Managers and operational supervisors, ensure contractual KPIs/SLAs are achieved, maintain robust statutory compliance, and manage operational expenditure against agreed budgets.

Key Responsibilities

Operational Leadership & Service Delivery

• Direct and optimize daily TFM operations across multi‑tenanted Grade A corporate assets, ensuring high standards of workplace presentation and service consistency.

• Lead, mentor, and performance‑manage an operational team comprising Facilities Managers, Contract Support, and technical/cleaning supervisors.

• Serve as the senior operational escalation point for critical service issues, incident response, and complex occupier requirements.

• Drive continuous improvement programs, standard operating procedures (SOPs), and service innovation across all contract deliverables.

Client & Occupier Relationship Management

• Build trusted, responsive relationships with on‑site client representatives, tenant committees, and corporate real‑estate heads.

• Chair weekly operational reviews and contribute key metrics and action items to Monthly Management Meetings (MMMs).

• Conduct regular site audits alongside client representatives to maintain transparent operational governance.

Compliance, Health, Safety & Risk

• Ensure 100% statutory property compliance across all operational sites, encompassing fire safety, water hygiene, pressure vessels, and vertical transportation.

• Collaborate closely with QHSE teams to maintain an active audit trail, manage near‑miss reporting, and verify all contractor RAMS and permit‑to‑work systems.

• Lead business continuity and emergency response protocols, serving as an on‑call operational duty manager on a rostered basis.

Commercial & Supply Chain Management

• Manage the operational budget for assigned contracts, monitoring labor costs, overtime, consumable spend, and sub‑contractor costs.

• Actively track and approve contractor work orders, variable works, and small project delivery up to agreed delegation of authority (DOA) limits.

• Hold specialist subcontractors (e.g., HVAC, lift maintenance, security, waste) accountable to contracted SLAs and cost schedules through formal monthly service appraisals.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.