Operations Manager

LLOYD'S REGISTER INTERNATIONAL; City Of London; Hybrid; GBP 36,000 - 40,000; Full time

Benefits offered by this job

Annual leave 25 days pro rata

Wellbeing hour

Pension with employer contributions

Job summary

JB is seeking an Operations Manager to lead daily office and facilities management, support recruitment and onboarding, and ensure health and safety, data protection, and compliance across the organisation. The role combines hands-on administration with process improvement in a hybrid working setup based in London.

The successful candidate will have at least 8 years of professional experience, work across Operations & Finance, and report to the Operations & People Lead.

Qualifications

• 8+ years of professional experience in operations or admin roles.
• Experience in office and facilities management.
• Experience coordinating events, travel, and stakeholder communication.

Responsibilities

• Act as the first point of contact for general enquiries and coordinate communications.
• Support development and maintenance of administrative processes and systems.
• Coordinate venue, travel, and accommodation for directors and staff; schedule meetings.
• Implement and monitor environmental policies and action plans related to operations.
• Undertake research and projects for the Operations Lead as required.
• Respond to changing administrative priorities and support budgeting logistics for team activities.

Skills

8+ years of experience

Job description

Operations Manager

Department

Operations & Finance

Employment Type

Full-Time

Minimum Experience

Mid-level

Compensation

£36k to £40k p.a.

Job title: Operations Manager
Contract: 0.8 FTE,permanent
Location:Hybrid working: office base is at Somerset House, London:a hybrid model of in-person & virtual, with a minimum of 1 day per week in the office. Thiscan be discussed at interview (*)

Salary: £36k to £40k p.a., depending on experience

Reporting to:
Operations & People Lead

Start date: ASAP - depending on candidate’s notice period

Hours: Office hours are 9.30 - 5.30pm, Monday – Friday

Deadline: 23:59, Thursday 17th September 2026.

Other:

• Annual leave is 25 days per year (pro rata) and standard bank holidays. JB also offers additional days over the Christmas break (exact days are agreed annually).
• Cultural entitlement of £250 per annum (pro rata) to spend on arts/ cultural events & activities.
• All employees are able to claim 1 hour a week for personal wellbeing.
• Pension scheme enrolment and 6% employer contributions (reviewed annually).

(*) Access to office space in London is always available to staff who can't or don't want to work from home.

Some travel is involved in this role.

Role Summary

We're seeking a collaborative and detail-oriented Operations Manager with 8+ years of professional experience to join our team. Operating at a mid-level capacity, you will serve as the engine of JB's internal operations, leading daily office and facilities management, streamlining digital tech stacks, supporting recruitment and onboarding, and ensuring health & safety, GDPR, and compliance across the organisation.

Key Responsibilities

General Administration

• Act as the first point of contact for general enquiries to JB (including coordination of speaker event invitations and updating these in the centralised CRM event pipeline): screen emails, phone calls, and post; direct and distribute these to other team members or respond directly.
• Act as the 'go to' person for general administrative queries from the team, maintaining a supportive and helpful approach at all times.

• Proactively support the development and maintenance of administrative processes and systems.
• Support with venue, travel, and accommodation arrangements for the Directors and team, and schedule meetings as needed.
• Implementing JB's own Environmental policy & action plan in relation to operations. Working closely with the environmental champions to reflect back any learnings, make changes and iterate the policy.
• Undertake research and projects for the Operations Lead as required.
• Respond flexibly and swiftly to changing administrative priorities.
• Support budgeting and logistics for team activities (e.g., socials, team days, team meets).

Office Management