Operations manager

Seccl Technology Limited; City of Edinburgh; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

An innovative embedded investment platform in Edinburgh seeks an experienced Operations Manager to oversee crucial processes such as payments and trading. This role emphasizes collaboration with various teams to enhance operational efficiency in a fast-paced environment. Ideal candidates will possess strong analytical skills, exceptional communication abilities, and a proactive approach to problem-solving. The position offers a competitive salary along with various employee benefits.

Benefits

Generous salary review annually

27 days holiday plus bank holidays

Two volunteering days per year

6% employer pension contribution

Private medical insurance

Enhanced parental leave

Learning budget of £750

Qualifications

• Several years' experience in operations, specifically in Payments, Transfers, Trading, Asset Servicing, or client operations.
• Strong analytical skills with a detail-oriented approach.
• Capability to thrive in a fast-paced, changeable environment.

Responsibilities

• Monitor and manage key operational processes such as payments and asset servicing.
• Investigate issues, resolve exceptions, and escalate where needed.
• Support stakeholders internally and externally with operational queries.

Skills

Detail-oriented

Analytical

Confident working with data

Clear communicator

Problem-solving

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Hybrid with two to three days a week in the Edinburgh office.

About us

Seccl is the Octopus-owned embedded investment platform that's on a mission to help more people to invest - and invest well.

We're B-Corp certified with an amazing product-market fit, impressive early traction, and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years.

We're also proud to be part of Octopus, the £multi-billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money.

Check out the Seccl website for the latest on our products and our mission to shape the future of investments.

The role

We\'re looking for talented and motivated people to join our operations function as Operations Managers (internally called Senior Operations Analysts). Our operations teams cover areas such as Payments, Transfers, Trading, Asset Servicing, and Relationship Management.

In this role, you\'ll play a vital part in making sure our processes run smoothly, solving problems as they arise, and driving improvements that help us scale. You might specialise in one team or get exposure across multiple areas, depending on business need.

On a typical day you will be...

• Monitoring and managing key operational processes such as payments, transfers, trades, or asset servicing tasks
• Investigating issues, resolving exceptions, and escalating where needed
• Supporting stakeholders internally and externally with operational queries and escalations
• Producing reports, metrics, and dashboards to track performance
• Spotting opportunities to improve workflows, reduce risk, and increase efficiency
• Collaborating with colleagues across Technology, Product, Risk, and Compliance to deliver improvements and new initiatives
• Sharing knowledge, mentoring more junior analysts, and helping shape best practices

This role's for you if...

• You have several years\' experience in operation with exposure to one or more of Payments, Transfers, Trading, Asset Servicing, or client operations
• You're detail-oriented, analytical, and confident working with data and processes
• You're a clear communicator who can work effectively with colleagues across teams and levels
• You thrive in a fast-moving, changeable environment where priorities shift and new challenges emerge
• You enjoy problem-solving and aren\'t afraid to get stuck into the detail to find a solution
• You're curious, proactive, and motivated by improving how things are done

This role isn\'t for you if...

• You rely on a lot of top-down direction. Here, you\'ll have a lot of freedom and ownership of your role, and you\'ll be expected to shape your own progression
• You're not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet
• You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen
• You don\'t like change. You\'ll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty

What\'s in it for you...

We offer a generous mix of benefits for the things that really matter to our people, including:

• A salary between £40,000 and £45,000 - dependant on experience + reviewed annually
• 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependants leave
• Two volunteering days per year
• Length of service award - one month paid sabbatical at eight years
• 6% employer pension contribution, and life assurance
• Private medical insurance with AXA Health
• Enhanced Parental leave
• MacBook and up to £500 home office set up budget
• £750 per person learning budget
• Option to work abroad for up to six weeks a year
• Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace
• Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan, will writing offering via Octopus Legacy and Seccl invest (our own platform for you to manage your investments)
• Perkbox - Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts.
• Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing

Our culture

We\'re proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation.

Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team.

Interview process

Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious.

We\'ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don\'t miss out and you should expect to hear back from us within one to two weeks of applying.

Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If this sounds like your kind of thing, we encourage you to apply even if you don\'t tick every box. We\'d love to hear from you!