Operations Manager

TN United Kingdom; Chelmsford; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic Operations Manager to enhance processes and services in Chelmsford. This role involves collaborating with underwriting and claims teams to ensure KPIs are met and continuously improve operations. The ideal candidate will have a strong background in insurance operations and a passion for driving initiatives that support business growth. Join a diverse and inclusive team that values wellbeing and offers flexible working arrangements, ensuring you can thrive while making impactful contributions.

Benefits

Flexible Working Arrangements

Global Wellbeing Days

Diverse Workforce

Agile Work Environment

Qualifications

• Proven experience in Operations within Insurance.
• Technical knowledge of Lloyd’s/London Market processes.

Responsibilities

• Manage operational queries from underwriting and claims teams.
• Collaborate on new products and services for business growth.
• Monitor standard processes and address challenges.

Skills

Operations Management

Insurance Knowledge

Stakeholder Management

Process Improvement

Project Delivery

Electronic Trading (PPL)

Job description

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Operations Manager – Aon Underwriting Managers

We are currently looking to recruit an Operations Manager to join Aon Underwriting Managers based in Chelmsford. The Operations Manager will work closely with stakeholders across the underwriting business and beyond to ensure our services are delivered to our agreed KPIs and that we continuously improve our processes and services.

About Aon

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. We are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

Aon Underwriting Managers (AUM) is the in-house MGA working on behalf of Lloyd’s and Company Market insurers to provide underwriting, claims, exposure management, and reporting services, delivering sustainably profitable underwriting outcomes.

AUM’s primary distribution channels are Aon’s broking divisions worldwide, supporting Aon’s international and UK-based clients. AUM collaborates globally to design and deliver market-leading solutions across various commercial classes.

The business is in an exciting growth phase, aiming to write over $1bn of GWP in 2024, with investments in technology, process improvement, and M&A to scale further and faster.

What the day will look like

• Operate as the go-to person for operational queries from underwriting and claims teams.
• Work with underwriting and claims teams to review and improve existing processes.
• Support the growth of the AUM business by collaborating with product development teams on new products and services.
• Investigate ad hoc queries or challenges to identify root causes.
• Monitor and support the adoption of standard processes and procedures.
• Collaborate with onshore teams to ensure offshore partners meet service levels and address challenges.
• Manage electronic stamp production during product renewal cycles.
• Assess and request system or reporting changes from underwriting and claims teams as part of the change triage team.
• Support management and reporting of gross premium income limits, including flagging breaches.

Skills and experience that will lead to success

• Proven experience in Operations within Insurance.
• Technical knowledge of Lloyd’s/London Market and non-Lloyd’s processes.
• Self-motivated, reliable, and resourceful.
• Experience in structuring and delivering new initiatives/projects.
• Understanding of electronic trading via PPL.
• Effective stakeholder relationship management.
• Knowledge of process analysis, streamlining, and improvement.

How we support our colleagues

In addition to our comprehensive benefits, we promote a diverse workforce. Our agile, inclusive environment supports wellbeing and work/life balance, enabling you to be your best self at Aon. All colleagues enjoy two “Global Wellbeing Days” annually to focus on personal wellbeing. We offer flexible working arrangements and embrace Smart Working to support our colleagues’ needs.