Senior Operations Manager

WR Logistics; Portsmouth; Sur place; GBP 72 000 - 88 000; Plein temps

Résumé du poste

WR Logistics in the Portsmouth area seeks a Senior Operations Manager to own and optimise a multi-department transport operation. You will lead teams across customer service, warehousing and shipping to deliver a consistent, efficient service with strong compliance and safety standards.

The role requires established leadership, deep knowledge of UK haulage and fleet management, and a proven ability to drive performance and cost control in a busy logistics environment.

Qualifications

• Proven experience leading multiple departments in transport/logistics.
• Strong knowledge of UK haulage, transport and fleet management.
• Driver CPC / Transport Manager CPC beneficial but not essential.
• Well-developed leadership and communication skills.

Responsabilités

• Oversee multiple operational functions, including customer service, warehousing and shipping.
• Lead, motivate and develop departmental managers and their teams, driving accountability.
• Ensure transport and logistics activities run efficiently, safely and in line with legislation.
• Maintain understanding of fleet operations, vehicle compliance and road haulage challenges.
• Monitor performance, service levels and costs; identify opportunities to improve productivity and profitability.
• Build strong cross-department relationships and ensure joined-up operations.

Connaissances

Leadership

Strategic planning

Communication

Problem-solving

Commercial awareness

Decision making

Fleet management

Description du poste

Senior Operations Manager

Location: Portsmouth area
Salary: Circa £80,000, depending on experience

Are you an experienced operations leader with a strong background in transport, logistics or haulage? This is an opportunity to take ownership of a varied operational function, leading multiple teams and driving performance across a busy, service-led environment.

We're looking for a commercially minded Senior Operations Manager who understands the realities of running complex transport operations, developing people and maintaining high standards across service delivery, compliance and operational efficiency.

The Opportunity

You'll take responsibility for several key operational departments, ensuring teams work effectively together to deliver a consistent, efficient and customer-focused service.

This is a broad leadership role suited to someone who can balance the bigger operational picture with the practical demands of day-to-day transport and logistics.

Key Responsibilities

• Oversee multiple operational functions, including customer service, warehousing and shipping.
• Lead, motivate and develop departmental managers and their teams, setting clear expectations and driving accountability.
• Ensure transport and logistics activities run efficiently, safely and in line with relevant legislation.
• Maintain a strong understanding of fleet operations, vehicle compliance and the practical challenges associated with road haulage.
• Monitor operational performance, service levels and costs, identifying opportunities to improve productivity and profitability.
• Build effective working relationships across departments, ensuring clear communication and joined-up operations.
• Manage customer escalations and operational challenges, taking a proactive approach to resolving issues.
• Review processes, systems and working practices to identify improvements and support continued business development.
• Ensure appropriate standards are maintained across health and safety, compliance and operational procedures.
• Support and deliver operational change where needed, helping the business adapt and improve.

About You

• You'll be an established operations leader with the confidence to manage multiple departments and the experience to make informed decisions in a demanding transport environment.
• A strong background in UK haulage, transport or logistics operations.
• Experience managing multiple teams, departments or operational functions.
• A thorough understanding of road transport operations and the challenges of fleet management.
• Good knowledge of vehicle compliance, transport legislation and operational best practice.
• Strong commercial awareness, with the ability to manage costs and improve performance.
• Excellent leadership, communication and problem-solving skills.
• The ability to take ownership, make decisions and drive accountability at all levels.
• A Driver CPC / Transport Manager CPC would be beneficial, but it is not essential for the right candidate. A strong practical understanding of haulage operations and truck compliance is more important.
• Experience within a larger logistics or transport operation would be advantageous, particularly for someone accustomed to managing complex, multi-departmental environments.