Operations Manager

ST Media Group; Bristol; On-site; GBP 18,000 - 23,000; Full time

Job summary

A leading company in higher education is seeking an Operations Manager to lead their Campus Support team in Bristol. The role includes ensuring efficient operations, team leadership, and strategic planning to enhance service delivery. The successful candidate will foster a vibrant campus environment focused on inclusivity and innovation. This is a flexible position with varying hours, integrating crucial responsibilities that positively impact the university experience.

Benefits

Generous annual leave

Career average pension scheme

Retail savings

Onsite nursery

Opportunities for training and personal development

Qualifications

• Proven leadership and management experience.
• Strong communication and interpersonal skills.
• Ability to manage complex issues and provide effective solutions.
• Commitment to fostering a positive and inclusive work environment.
• Expertise in resource planning and service strategy.

Responsibilities

• Lead, develop, and coach the Campus Support team.
• Oversee operational workload and response to incidents.
• Contribute to policy development and strategic planning.

Skills

Leadership

Communication

Problem Solving

Team Management

Resource Planning

Job description

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Are you passionate about leading and inspiring a team to achieve excellence? Do you thrive in a dynamic and collaborative environment? If so, we have the perfect opportunity for you!

About The Role

As an Operations Manager, you will play a crucial role in leading and managing our dedicated Campus Support team to ensure the delivery of key priorities within required timescales. This role is pivotal in ensuring the efficient day-to-day operations of our university campuses and maintaining a safe, vibrant and welcoming environment for students, staff, and visitors. You will work alongside two other night operations managers and two day operations managers and your contributions will shape policy and service development, ensuring the seamless operation of our department.

Key Responsibilities

• Leadership & Development:Lead, develop, and coach your team, fostering a culture of accountability and excellence. Implement performance management processes to ensure each team member thrives.
• Team Management:Promote effective staff management through planning, appraisals, targeted training, and robust communication.
• Operational Oversight:Oversee the team's workload, ensuring swift and effective responses to security incidents, fire activations, and first aid situations.
• Resource Allocation:Ensure your team has the resources needed to meet Service Level Agreements across the University Estate, including the Library and Accommodation services. Develop staff training programs and induction processes.
• Project Contribution:Use your specialist knowledge to contribute to University-wide projects and lead short-term projects within your service area.
• Policy Development:Develop and review risk assessments, policies, and procedures, ensuring stakeholder engagement and effective implementation.
• Strategic Planning:Influence future service strategy and plans through resource planning and succession planning.
• Reporting & Communication:Draft reports, deliver presentations, and conduct training to promote best practices. Attend internal and external meetings to represent service issues and liaise with emergency services as needed.
• Support & Guidance: Provide effective line management, support and coaching to the 24/7 campus support team and appropriate and effective advice and guidance to customers. Problem Solving: Conduct detailed assessments and analyses of complex issues, using your specialized knowledge to identify solutions.
• University Values:Embody and promote the University's values of ambition, inclusivity, innovation, collaboration, and enterprise.
• Health & Safety:Ensure your own health and safety, as well as that of your colleagues, in line with University policies.
• Equal Opportunities:Champion the University's equal opportunities policy and promote equality in all aspects of your role.
  
  

What Were Looking For

• Proven leadership and management experience
• Strong communication and interpersonal skills
• Ability to manage complex issues and provide effective solutions
• Commitment to fostering a positive and inclusive work environment
• Expertise in resource planning and service strategy
  
  

Why Join Us?

• Be part of a forward-thinking University that values innovation and collaboration.
• Lead a team of dedicated professionals and make a real impact on their development and the services we provide.
• Enjoy a vibrant campus environment with access to top-notch facilities and resources.
• Contribute to a community that values ambition, inclusivity, and enterprise.
  
  

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol, one of the UKs most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.

We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

Further information

The salary is based on a 37 hour working week. However, this contract is not full time/all year round but working a minimum of 962 hours over the course of a year.

As this role is covering leave and peaks in workload there will be some weeks where you will be required to work full time and other weeks where you will work no hours, however each month you will be paid an equal amount of salary.

The post is fixed term for 1 year with a view to a permanent role if this model is successful. Hours to be flexible to cover annual leave, planned staff training and sickness where possible and will mainly be working night shifts.

When working, you will work 12 hour shifts which are 7pm to 7am and 7pm to 7am with one hour for an unpaid lunch break.

There is an expectation that the successful candidate will also support UWE Open Days and Welcome Week etc.

Salary details: G Grade £37,099 - £44,263 per annum pro rata to £18,549 - £22,131 based on part time working.

This post requires DBS clearance.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

UWE Bristol is a campus-based University and it is important for our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus-based for all of your time.

We may be able to sponsor qualifying candidates for this role under the Home Office Skilled Worker visa route. Please read our Skilled Worker Guidance to assess if you will be eligible to be sponsored under the criteria.

Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable.

Please note that UWE does not cover any visa or health surcharge costs.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community.

We are proud to be part of a vibrant, multicultural city that celebrates diversity, were always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where youll thrive.

We particularly encourage applications from global majority candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.

UWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for all of your time.

Right to Work in the UK

The University has a legal responsibility to ensure that all employees are eligible to live and work in the UK. You will therefore be required to provide evidence of your right to work in the UK, please refer to the Home Office Right to Work Checklist for information on which documents are acceptable.

We may be able to sponsor qualifying candidates for this role under the Home Office Skilled Worker visa route. Please read our Skilled Worker Guidance to assess if you will be eligible.

Please note that UWE Bristol does not cover any visa or health surcharge costs.

Advice to applicants

Wed love to hear from you - if you are excited about this opportunity please complete our application form as soon as possible.

Tell us how your skills and experience relate to the requirements of this role by describing how you meet each of the essential and desirable criteria listed in the Person Specification section of the Job Description and include specific examples wherever possible.

Once we have completed shortlisting we will let you know the outcome of your application by email, so please check your inbox for updates.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Education

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