House Operations Manager

jobs24.co.uk; Devizes; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Senior Manager to lead operations and enhance customer experiences. This role involves overseeing all departments, ensuring brand standards, and driving profitability through exceptional service and event management. With a focus on team leadership and operational efficiency, you will empower staff, implement improvements, and maintain high standards for luxury functions. If you are passionate about hospitality and have a proven track record in senior management, this is an exciting opportunity to make a significant impact in a vibrant environment.

Benefits

Holiday allowance of 23 days

Inclusive of weekends

Team training and support

Qualifications

• 3+ years in senior management within hospitality.
• Strong understanding of luxury events and customer service.

Responsibilities

• Oversee all departments to enhance customer experience.
• Lead operational management for events and weddings.
• Ensure compliance with health and safety standards.

Skills

Customer Service Excellence

Team Leadership

Operational Management

Budget Management

Event Planning

Detail Orientation

Problem Solving

Job description

Job Responsibilities:

1. Oversee the smooth running of all departments, leading from the ground to manage the customer experience from point of enquiry to the delivery of the event with a focus on leading the operational running of the site.
2. Ensuring the brand standards are met at all times through venue presentation and all customer communications.
3. Assessing strategic ways to improve and develop the site to deliver efficiency and exceptional client experience at every step of the client journey.
4. Proactively implement ways to increase revenue and profitability, particularly from services provided by the F&B department.
5. Hosting weekly HOD meetings and overseeing all teams, working with them to deliver exceptional weddings and events, including post-event reporting.
6. Genuine and approachable team leadership that will empower and inspire, including training and supporting staff, overseeing team rotas and all internal departments.
7. Identifying and escalating maintenance issues and dealing with these where necessary.
8. Working closely with the event delivery teams to ensure all staffing, logistics and bars are covered and running efficiently.
9. Managing rotas.
10. Proactively seeking opportunities to improve the operational functionality of the venue and working closely with Dearborn Estates to implement improvements.
11. Creating and updating SOPs to ensure effective delivery of every product.
12. Ensuring optimal operating functionality of the hotel experience and working closely with the team to set up and oversee guest stays.
13. Working closely with the head chef & event delivery team to oversee revenue and hit target GPs.
14. Line management of on-site staff including payroll and recruitment as well as building on company culture.
15. Oversight of all Health and Safety on site working closely with Dearborn and the Estate Manager to ensure compliance.

Minimum Requirements:

1. Minimum 3 years' experience in a senior management position in hospitality.
2. Experience leading all departments within the hospitality sector.
3. Highest level understanding of exceptional customer service and high-end hosting.
4. Highly organized, efficient, and detail-oriented.
5. Strong background in luxury functions and events.
6. A passion for food and beverage.
7. Proven record of working to budgets.
8. Driving license.

Package:

Holiday allowance of 23 days (plus bank holidays).

Hours: 45 hours over 5 days inclusive of weekends.