Operations Manager

Victim Support; Bournemouth; Hybrid; GBP 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Flexible Working Options

Generous Annual Leave

Birthday Leave

Welcome Bonus

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Zusammenfassung

Victim Support in Bournemouth is seeking an Operations Manager to lead our service delivery team across Dorset, Bournemouth, Christchurch & Poole. This hybrid, full-time role requires three days per week in the Boscombe office with regular regional travel.

You will drive service performance, recruit and develop staff, and maintain strong external partnerships while delivering data-driven improvements aligned with government policy and Victim Support values.

Qualifikationen

• Strong safeguarding knowledge and practice.
• Ability to analyse data and produce evidence-based reports.
• Understanding of voluntary and statutory agencies in criminal justice, health and social care.
• Proven ability to build relationships with partner agencies.

Aufgaben

• Manage and monitor service performance against KPIs and business plans.
• Lead recruitment, training and performance management.
• Build and maintain relationships with external partners and stakeholders.
• Analyse data and produce reports to inform service improvements.
• Travel across the region as required and represent Victim Support externally on strategic projects.

Kenntnisse

Leadership

Recruitment

Data analysis

Stakeholder management

Jobbeschreibung

We are looking for a motivated and forward-thinking Operations Manager to lead our service delivery team, supporting victims of crime across Dorset, Bournemouth, Christchurch & Poole. This is a full-time role offered on a hybrid basis, with a minimum requirement of three days per week working from our office located in Boscombe. The role will require regular travel across the region.

As an Operations Manager you will:

• Manage and monitor service performance against KPIs and business plans.
• Lead and support your team through effective recruitment, training, and performance management.
• Build and maintain strong relationships with key external partners and stakeholders.
• Analyse data and produce reports to inform service improvements.
• Support strategic projects and represent Victim Support externally as required.

We're looking for someone who thrives in a fast-paced environment, confidently managing a busy workload while building strong relationships with partner agencies. You'll bring proven leadership experience and a talent for inspiring others, along with the ability to drive positive change and make a real impact.

Ideally, we are looking for someone with a strong understanding of government policy relating to victims and the Criminal Justice System, and an awareness of the impact crime has on victims and witnesses. You will share our commitment to organisational values, equality, inclusion, and a clear sense of purpose in everything you do.

Key skills and knowledge required for the role are:

• Understanding of voluntary and statutory agencies in criminal justice, health, and social care.
• Strong safeguarding knowledge and practice.
• Ability to analyse data and produce clear, evidence-based reports.
• Ability to build strong relationships with partner agencies

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.