Operations & Logistics Administrator

Converge; West Midlands; On-site; GBP 15,000 - 21,000; Part time

Job summary

Converge Technology Solutions UK is seeking a part-time Operations Administrator to provide essential administrative support across Production, Service & Repair Fulfilment, and Warehouse & Logistics. You will help maintain records, coordinate workload planning, and communicate with customers, suppliers, and internal teams.

You will ensure accurate documentation, practical task prioritisation, and alignment with SLAs while supporting sustainability and operational efficiency goals within a

Qualifications

• Essential: Good IT skills and computer literacy.
• Essential: Ability to maintain accurate records and documentation.
• Essential: Strong communication and organisational skills.
• Desirable: Three GCSEs (or equivalent qualifications).
• Desirable: Experience using Microsoft Office applications.
• Desirable: Experience working with ERP systems.
• Desirable: Experience within warehouse, logistics, production, or service administration environments.
• Desirable: Knowledge of stock control processes.
• Desirable: Route planning or logistics scheduling experience.
• Desirable: Knowledge of IT hardware.
• Desirable: FLT and/or VNA licence.

Responsibilities

• Provide administration support across Production, Service & Repair Fulfilment, and Warehouse & Logistics functions.
• Maintain accurate records and ensure all operational information is up to date.
• Communicate professionally with internal teams, customers, suppliers, and third-party partners.
• Support the scheduling and coordination of workloads to meet customer requirements and SLAs.
• Assist Operations leaders by collating reports, data, and operational information.
• Check and process legal and operational documentation accurately.
• Coordinate deliveries and collections, ensuring all details are correct and recorded.
• Support order management activities, including monitoring due dates and stock requirements.
• Assist with global dispatching and shipping activities within agreed service levels.
• Ensure accurate system transactions using the company's ERP system.
• Act as a key point of communication between Sales, Purchasing, and Operations teams.
• Support service and repair activities including vendor communications, order placement, and component returns.
• Ensure compliance with health and safety procedures, company policies, data protection requirements, and information security standards.
• Contribute to sustainability initiatives and support the company's environmental objectives.
• Support continuous improvement activities and undertake additional duties as required.

Skills

Administrative skills

Attention to detail

IT literacy

Communication skills

Prioritisation

Proactive approach

Team player

Customer service

Deadline-driven

Continuous improvement

Education

GCSEs or equivalent

Tools

ERP systems

Microsoft Office

Job description

Converge Technology Solutions UK is seeking a part-time Operations Administrator to provide essential administrative support across Production, Service & Repair Fulfilment, and Warehouse & Logistics. You will help maintain records, coordinate workload planning, and communicate with customers, suppliers, and internal teams.

You will ensure accurate documentation, practical task prioritisation, and alignment with SLAs while supporting sustainability and operational efficiency goals within a