Sales Operations Administrator – IT Asset Solutions

Converge; West Midlands; On-site; GBP 22,000 - 30,000; Full time

Job summary

Converge UK is seeking a proactive Sales Administrator to join our Sales Operations team in a fast-paced setting. You will support Customer registrations, manage collections paperwork, and handle rebates and reports with accuracy. Strong Excel and communication skills are essential for success.

The role requires attention to detail, the ability to manage multiple priorities, and a customer-focused approach to deliver exceptional service.

Qualifications

• GCSEs in Maths and English are required.
• Experience managing an administrative workload to tight deadlines.
• Confident handling Excel reports and data.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with attention to detail.

Responsibilities

• Check and approve customer registrations.
• Book customer requests for collection and complete paperwork.
• Handle joint email workload and provide admin support to sales teams.
• Maintain asset management, rebates and reports per expectations.
• Input daily intake into ITAD support system and issue disposal certificates.
• Maintain up-to-date collection and rebate logs for invoicing and orders.
• Communicate with customers by phone, email or letter and meet SLAs.
• Assist with reception cover and general admin duties.

Skills

Strong written/verbal communication

Excellent communication skills

Confident handling Excel reports

Organisational skills

Attention to detail

Ability to manage multiple customers

Education

GCSE Maths and English

NVQ in Business Administration

Tools

Microsoft Excel

Microsoft Dynamics CRM

Job description

Converge UK is seeking a proactive Sales Administrator to join our Sales Operations team in a fast-paced setting. You will support Customer registrations, manage collections paperwork, and handle rebates and reports with accuracy. Strong Excel and communication skills are essential for success.

The role requires attention to detail, the ability to manage multiple priorities, and a customer-focused approach to deliver exceptional service.