Operations Leader, Sports & Facilities (Pools)

University of York; York and North Yorkshire; On-site; GBP 45,000 - 65,000; Full time

Job summary

York Sport, part of York Commercial Limited (YCL), manages and operates the University of York’s sports facilities. We seek an experienced Operations Manager to lead day-to-day operations across York Sport, with a focus on York Sport Village wet-side pool operations, health and safety compliance, and building a high-performing operational team.

Working 37 hours per week, 5 days out of 7, you will drive operational efficiency, safety standards, and excellent customer service for students, staff

Qualifications

• Experience in operational leadership across busy, multi-use facilities.
• Strong understanding of health and safety compliance and pool management.
• Ability to coach and develop large teams.

Responsibilities

• Lead day-to-day operations across York Sport facilities.
• Ensure SOPs, EAPs, risk assessments and OpsPal checks are followed.
• Oversee swimming pool plant operations and health and safety standards.
• Lead, motivate and develop a large operational staff team.
• Foster a positive, high-performing team culture and professional development.
• Collaborate with leadership to deliver positive wellbeing outcomes for students and clients.
• Champion a customer-first culture ensuring safe, welcoming experiences.
• Support delivery of commercial objectives while maintaining service excellence.

Skills

Operations management

Team leadership

Health & safety

Customer service

Job description

York Sport, part of York Commercial Limited (YCL), manages and operates the University of York’s sports facilities. We seek an experienced Operations Manager to lead day-to-day operations across York Sport, with a focus on York Sport Village wet-side pool operations, health and safety compliance, and building a high-performing operational team.

Working 37 hours per week, 5 days out of 7, you will drive operational efficiency, safety standards, and excellent customer service for students, staff