Operations Leader – Community Retail & Volunteers

Community-Furniture-Stores-1; York and North Yorkshire; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Sociable hours

Uniform provided

PPE provided

No Sunday working

Community impact

Job summary

Community Furniture Stores is a grassroots charity in North Yorkshire running three stores in York, Scarborough and Selby, plus support projects. The Operations Manager will lead day-to-day store operations, ensuring a safe, welcoming environment for staff, volunteers and customers while delivering excellent service and hitting sales targets.

You will manage a high-performing team, oversee budgets, logistics, stock and GDPR compliance, and drive improvements to maximise community impact in York

Qualifications

• Experience of managing operations in a retail setting or similar
• Experience of managing a team
• Knowledge of how to deliver excellent customer service and proven track record of excellent customer service results
• Ability to come up with creative and innovative solutions to problems
• Ability to create a calm, professional and high performing environment
• Continual desire to develop and grow in the role taking on all learning opportunities
• Experience working with a charity and volunteers
• Clean driving licence and ability to drive CFS vans

Responsibilities

• Lead daily store operations including shop floor, warehouse, vehicles and other projects
• Manage a high-performing, thriving team through regular 1:1s, performance reviews and training plans
• Create a customer-focused culture where customers are at the heart of all operational delivery
• Manage the store budget including oversight of all expenditure and meeting financial targets
• Support volunteers, ensuring the store is a welcoming environment for them to grow and develop
• Ensure the store is well merchandised and presented to a high standard at all times
• Increase our presence in the local community through partnership working, outreach and improved communications
• Oversee and continuously improve store operations and logistics for maximum effectiveness and efficiency
• Manage stock levels, donations pipeline, ordering and deliveries
• Ensure compliance with Health & Safety, operational policies and procedures, and GDPR requirements
• Be a representative and advocate for the wider charity, promoting our aims and values externally
• Any other tasks as required

Job description

Community Furniture Stores is a grassroots charity in North Yorkshire running three stores in York, Scarborough and Selby, plus support projects. The Operations Manager will lead day-to-day store operations, ensuring a safe, welcoming environment for staff, volunteers and customers while delivering excellent service and hitting sales targets.

You will manage a high-performing team, oversee budgets, logistics, stock and GDPR compliance, and drive improvements to maximise community impact in York