Operations Lead: Learning & Process Improvement

GradBay; Greater London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

GradBay is seeking an Operations Manager in London to lead a small team and strengthen internal processes. The role focuses on improving efficiency, ensuring delivery standards, and supporting client projects in a growing UK eLearning provider.

You will guide a team of six to eight people, manage day-to-day operations, and drive practical systems that support growth. A curious mindset and strong Communication are essential to succeed.

Qualifications

• Experience coordinating people, projects, services or business operations.
• Some previous team leadership or management experience, whether formal or informal.
• Intelligent and naturally curious, with the confidence to question how things are done.
• Genuinely passionate about improving processes and performance.
• Able to turn ideas into practical actions and measurable improvements.
• Highly organised and comfortable managing several priorities at once.

Responsibilities

• Manage, support and develop a team of approximately six to eight employees.
• Oversee day-to-day operations and ensure priorities are clearly understood.
• Allocate work effectively and monitor delivery against agreed deadlines and standards.
• Review existing processes and identify opportunities to improve efficiency, quality and consistency.
• Introduce practical systems and ways of working that support the company’s growth.
• Establish and monitor relevant operational targets and performance measures.
• Resolve operational issues and remove barriers affecting the team.
• Encourage accountability, collaboration and open communication.
• Coordinate activity across different teams and business priorities.
• Support the successful onboarding and delivery of client projects.
• Produce clear operational updates and recommendations for senior stakeholders.
• Help create a positive culture centred on learning, curiosity and continuous improvement.

Skills

People coordination

Team leadership

Process improvement

Communication

Data-driven decisions

Adaptability

Job description

GradBay is seeking an Operations Manager in London to lead a small team and strengthen internal processes. The role focuses on improving efficiency, ensuring delivery standards, and supporting client projects in a growing UK eLearning provider.

You will guide a team of six to eight people, manage day-to-day operations, and drive practical systems that support growth. A curious mindset and strong Communication are essential to succeed.