Operations Lead for eLearning Growth

GradBay; Slough; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Hybrid work model

Growth opportunities

Job summary

GradBay is seeking an Operations Manager in London to lead a small team and streamline internal processes. This full-time, hybrid role combines people management with delivering efficient operations and high-quality client experiences.

You’ll support a team of six to eight people, drive cross-functional collaboration, and introduce practical systems to support growth while maintaining service standards. Experience in e-learning, tech, or professional services is advantageous.

Qualifications

• Experience coordinating people, projects, services or business operations.
• Some previous team leadership or management experience, formal or informal.
• Genuinely passionate about improving processes and performance.
• Able to turn ideas into practical actions and measurable improvements.
• Highly organised with multiple priorities.
• Clear and confident communicator who can bring people with them.

Responsibilities

• Manage, support and develop a team of approximately six to eight employees.
• Oversee day-to-day operations and ensure priorities are clearly understood.
• Allocate work effectively and monitor delivery against deadlines and standards.
• Review existing processes and identify opportunities to improve efficiency, quality and consistency.
• Introduce practical systems and ways of working that support the company’s growth.
• Establish and monitor operational targets and performance measures.
• Resolve operational issues and remove barriers affecting the team.
• Encourage accountability, collaboration and open communication.
• Coordinate activity across different teams and business priorities.
• Support onboarding and delivery of client projects.
• Produce clear operational updates and recommendations for senior stakeholders.
• Help create a culture centred on learning, curiosity and continuous improvement.

Skills

Team leadership

Operations coordination

Process improvement

Data-driven decisions

Effective communication

Job description

GradBay is seeking an Operations Manager in London to lead a small team and streamline internal processes. This full-time, hybrid role combines people management with delivering efficient operations and high-quality client experiences.

You’ll support a team of six to eight people, drive cross-functional collaboration, and introduce practical systems to support growth while maintaining service standards. Experience in e-learning, tech, or professional services is advantageous.