Operations Lead: Growth, Culture & Efficiency

First Wealth | Certified B Corp; Greater London; On-site; GBP 38,000 - 48,000; Full time

Job summary

First Wealth is seeking an experienced and highly organised Operations Executive to support the smooth running of day-to-day operations and help deliver an exceptional experience for colleagues and clients.

Reporting to the Practice Manager, you will oversee payroll and benefits administration, supplier and contract management, facilities, health and safety, and continuous improvement across the business from our London base on a full-time basis.

Qualifications

• Minimum of three years' experience in Operations, People Operations, Office Management, Business Support or a similar role.
• Experience running day-to-day business operations and recurring operational processes.
• Strong administrative, organisational and time-management skills.
• Experience supporting recruitment, onboarding and employee administration.
• Experience working with suppliers, contracts, facilities or finance administration.
• Excellent communication and stakeholder-management skills.
• Strong Microsoft 365 skills, including Outlook, Word, Excel and Teams.
• Experience within financial services or another regulated environment would be advantageous.
• Experience assisting with payroll and benefits administration would be desirable.

Responsibilities

• Coordinate business-as-usual operational activities across the business and act as a first point of contact for routine operational matters.
• Ensure recurring processes, actions and operational deadlines are completed accurately and on time.
• Maintain operational calendars, trackers, procedures, records and document control.
• Coordinate recruitment administration, interviews, candidate communications, references and pre-employment checks.
• Manage onboarding, induction and offboarding activities, including equipment, systems access and employee documentation.
• Maintain accurate employee records and HR-system information, and track probation, appraisal, absence and holiday requirements.
• Assist the Practice Manager with payroll administration by collating authorised changes, checking supporting information and maintaining the payroll tracker.
• Coordinate routine benefits administration and respond to general employee administration queries.
• Maintain supplier and contract registers, monitor renewal dates and prepare information for supplier reviews.
• Follow up routine supplier service issues and coordinate supplier onboarding and due-diligence records.
• Coordinate the smooth day-to-day running of the office, including reception, visitors, post, meeting rooms, supplies and contractors.
• Follow facilities and maintenance issues through to resolution and support workplace projects and office moves.
• Maintain health and safety records, coordinate DSE assessments and fire drills, and track required actions.
• Raise invoices, process expenses, support purchase-ledger administration and maintain accurate supporting records.
• Prepare agendas, take minutes, maintain action logs and follow up owners and deadlines.
• Collate operational and people management information and produce straightforward reports using agreed formats.
• Coordinate culture, engagement and wellbeing activities, internal events and team logistics.
• Gather and maintain B Corp evidence and support EDI, sustainability and responsible-business activities.
• Coordinate defined operational projects, communications, training and implementation actions.
• Identify opportunities to improve processes, strengthen controls and increase operational efficiency.
• Escalate sensitive, high-risk, non-standard or unresolved matters to the Practice Manager.

Skills

Operations experience

Office management

Communication skills

Stakeholder management

Payroll administration

Vendor management

MS 365 skills

Tools

Microsoft 365

Job description

First Wealth is seeking an experienced and highly organised Operations Executive to support the smooth running of day-to-day operations and help deliver an exceptional experience for colleagues and clients.

Reporting to the Practice Manager, you will oversee payroll and benefits administration, supplier and contract management, facilities, health and safety, and continuous improvement across the business from our London base on a full-time basis.