Operations Lead: Driver & Logistics Network

Laundryheap-; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Laundryheap is hiring an Operations Specialist to strengthen and grow its UK driver network. You will cover the full driver journey, from onboarding new partners to improving engagement and performance across logistics, people and data.

The role includes working with external vendors and supporting the London e-bike operations. You will analyze driver retention and delivery performance, resolve issues, and help scale processes as Laundryheap expands in London and beyond.

Qualifications

• Strong analytical skills and confidence using Excel, Google Sheets and operational dashboards.
• Experience working with external vendors and supporting negotiations around rates or SLAs.
• Good communication and relationship-building skills.

Responsibilities

• Build and maintain a strong pipeline of driver partners across the UK.
• Onboard new driver partners and manage onboarding calls and documentation.
• Monitor driver performance, engagement and retention across the network.
• Coordinate with vendors to increase capacity and manage SLAs.
• Support London e-bike operations and related logistics requirements.
• Collaborate with internal teams to resolve driver incidents and escalations.

Skills

Analytical skills

Excel

Google Sheets

Operational dashboards

Vendor negotiations

Communication

Time management

Tools

Fountain

Job description

Laundryheap is hiring an Operations Specialist to strengthen and grow its UK driver network. You will cover the full driver journey, from onboarding new partners to improving engagement and performance across logistics, people and data.

The role includes working with external vendors and supporting the London e-bike operations. You will analyze driver retention and delivery performance, resolve issues, and help scale processes as Laundryheap expands in London and beyond.