Operations Lead, Core Ops & Analytics

Zinc; London Borough of Hackney; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Uncapped Commission

24 days holiday

£1200 annual benefits allowance

Early finish Fridays

Yearly company retreat

Work from anywhere - 30 days

Pension with NEST

Company socials

Nursery benefit

Job summary

Zinc is seeking a Business Operations Lead to own core Ops processes across Finance, Legal, InfoSec and People & Talent in London. You will lead priorities, drive recurring reporting, and build scalable processes so teams can operate without depending on you.

Reporting to the Head of Operations, you’ll manage one Finance & Operations Analyst, run day-to-day reporting, and shape the data-driven operations that keep Zinc compliant and efficient. This role is a hands-on player-coach position.

Qualifications

• Automation know-how: designs workflows in tools like Notion, Slack and n8n, and knows when to hand them to Systems or AI & Automation.
• Judgement on priorities: can hold a line with senior stakeholders without formal authority over them.
• People leadership: has managed or supervised at least one person, or is clearly ready to; delegates and reviews rather than redoing the work.
• Data skills (Sigma): builds your own analysis and can spec what the Data team should build.
• Hands-on: happy to do the work, not just direct it.

Responsibilities

• Set priorities and run the team with quarterly alignment across Finance, Legal, InfoSec and People & Talent.
• Keep the Business Ops board current and visible for progress and ownership.
• Manage the Finance & Operations Analyst: set work, conduct 1:1s and reviews, support growth.
• Document and hand over recurring work to ensure no single login or memory dependency.
• Own processes in Legal and how data is stored, including contracts, renewals and due diligence questionnaires.
• Own incident management and leaver offboarding in InfoSec and People reporting and metrics.
• Support Finance reporting: ARR by revenue type, month-end reporting, and integration with the data warehouse and Sigma.

Skills

Automation workflows

Priority setting

People leadership

Data analysis

Hands-on

Tools

Notion

Slack

n8n

Sigma

Job description

Zinc is seeking a Business Operations Lead to own core Ops processes across Finance, Legal, InfoSec and People & Talent in London. You will lead priorities, drive recurring reporting, and build scalable processes so teams can operate without depending on you.

Reporting to the Head of Operations, you’ll manage one Finance & Operations Analyst, run day-to-day reporting, and shape the data-driven operations that keep Zinc compliant and efficient. This role is a hands-on player-coach position.