Business Operations Lead

Zinc; London Borough of Hackney; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Uncapped Commission

24 days holiday

£1200 annual benefits allowance

Early finish Fridays

Yearly company retreat

Work from anywhere - 30 days

Pension with NEST

Company socials

Nursery benefit

Job summary

Zinc is seeking a Business Operations Lead to own core Ops processes across Finance, Legal, InfoSec and People & Talent in London. You will lead priorities, drive recurring reporting, and build scalable processes so teams can operate without depending on you.

Reporting to the Head of Operations, you’ll manage one Finance & Operations Analyst, run day-to-day reporting, and shape the data-driven operations that keep Zinc compliant and efficient. This role is a hands-on player-coach position.

Qualifications

• Automation know-how: designs workflows in tools like Notion, Slack and n8n, and knows when to hand them to Systems or AI & Automation.
• Judgement on priorities: can hold a line with senior stakeholders without formal authority over them.
• People leadership: has managed or supervised at least one person, or is clearly ready to; delegates and reviews rather than redoing the work.
• Data skills (Sigma): builds your own analysis and can spec what the Data team should build.
• Hands-on: happy to do the work, not just direct it.

Responsibilities

• Set priorities and run the team with quarterly alignment across Finance, Legal, InfoSec and People & Talent.
• Keep the Business Ops board current and visible for progress and ownership.
• Manage the Finance & Operations Analyst: set work, conduct 1:1s and reviews, support growth.
• Document and hand over recurring work to ensure no single login or memory dependency.
• Own processes in Legal and how data is stored, including contracts, renewals and due diligence questionnaires.
• Own incident management and leaver offboarding in InfoSec and People reporting and metrics.
• Support Finance reporting: ARR by revenue type, month-end reporting, and integration with the data warehouse and Sigma.

Skills

Automation workflows

Priority setting

People leadership

Data analysis

Hands-on

Tools

Notion

Slack

n8n

Sigma

Job description

Business Operations Lead

Department: Core Operations

Employment Type: Full Time

Location: Zinc - London

Reporting To: Lex Faraimo

Compensation: £50,000 - £55,000 / year

Core Ops keeps Zinc running on data, systems and processes people can trust. As Business Ops Lead, you own that work for the teams behind the business: including Finance, Legal, InfoSec and People & Talent.

You own the processes those teams run on and how their data is stored and owned; each team owns its own decisions and outcomes.

Each of those teams needs more from Ops than one person can deliver. Your job is to decide what gets done first, lead the work that matters most, and build processes so the recurring work doesn't depend on you.

You’ll report to the Head of Operations and manage one Finance & Operations Analyst. It's a player‑coach role: you lead project work and build alongside your Analyst, including run the day-to-day reporting and recurring work.

Key Responsibilities

Set priorities and run the team

• Agree each quarter's priorities with Finance, Legal, InfoSec and People & Talent, and keep to a small number of builds at a time — saying "not this quarter" when you need to.
• Keep the Business Ops board current, so everyone can see what's in progress, who owns it and what's next.
• Manage the Finance & Operations Analyst: set and review their work, run 1:1s and quarterly reviews, and help them grow.
• Document and hand over recurring work, so no live process depends on one person's login or memory.

Legal

• Own the processes behind Legal's work and how its data is stored: how requests come in and get routed (including legal inbox triage), one board for every request, and reporting on how many close without a lawyer.
• Build one reusable way to track and store legal records (contracts and renewals, due diligence questionnaires, DBS eligibility, risk actions) instead of one-off trackers. Legal owns the advice, templates and decisions.

InfoSec and People

• Own the processes InfoSec runs on and how that data is stored and owned: incident management, breach notifications and leaver offboarding. InfoSec sets the requirements and makes the security decisions; Systems manages tool access.
• Own People reporting (headcount, time away, workforce metrics) once People & Talent work restarts.

Finance

• Support analyst with delivery of the Finance reporting: ARR by revenue type that ties to Xero and Stripe, month-end reporting without hand-built spreadsheets, and tools that help collect cash (statements, card retries, debt collection).
• Work with the Data team so Finance's numbers come from the warehouse and visualise in Sigma, not side spreadsheets.

Working across Core Ops

• Track where your work depends on the Customer, Data, Systems and AI & Automation teams, and raise conflicts with the Head of Operations early.

Skills, Knowledge and Expertise

• Automation know-how: designs workflows in tools like Notion, Slack and n8n, and knows when to hand them to Systems or AI & Automation
• Judgement on priorities: can hold a line with senior stakeholders without formal authority over them
• People leadership: has managed or supervised at least one person, or is clearly ready to; delegates and reviews rather than redoing the work
• Data skills (we use Sigma): builds your own analysis and can spec what the Data team should build
• Hands-on: happy to do the work, not just direct it

Benefits

• Uncapped Commission
• 24 days holiday + Bank Holidays + your birthday off
• £1200 annual benefits allowance (ThanksBen, from month 2)
• Early finish Fridays (16:00)
• Yearly company retreat abroad
• 30 days to Work from anywhere
• Enhanced Maternity, Paternity, and Adoption Leave (13 weeks full pay, 17 weeks half pay, then SMP for maternity, 1 month full pay for paternity/adoption)
• Statutory pension with NEST (3% employer, 5% employee)
• Zinc shares, issued through the EMI Scheme
• Unlimited access to Spill Therapy
• Company socials, quarterly team socials Free Monday lunches
• Nursery workplace benefit scheme (Yellownest)
• Option to lease an electric car through Electric Car Scheme
• Celebrated Zinc anniversaries