Business Operations Lead

Zinc; Greater London; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Uncapped Commission

30 days to Work from anywhere

Yearly company retreat abroad

Early finish Fridays (16:00)

Nursery workplace scheme

Job summary

Zinc is seeking a Business Operations Lead in London to own critical cross‑functional processes across Finance, Legal, InfoSec and People & Talent. You will set quarterly priorities, oversee a small team, and design scalable workflows ensuring data integrity and efficient reporting.

This player‑coach role combines hands‑on execution with strategic governance, reporting to the Head of Operations and guiding the Finance & Operations Analyst. Competitive compensation in London.

Qualifications

• Automation experience to design workflows in Notion, Slack and n8n.
• Ability to prioritise with senior stakeholders without formal authority.
• People leadership experience or readiness to lead a small team.
• Strong data analysis skills and ability to specify data needs for the Data team.
• Hands-on approach—able to work directly on projects as needed.

Responsibilities

• Set priorities with Finance, Legal, InfoSec and People & Talent each quarter.
• Manage the Finance & Operations Analyst and review quarterly performance.
• Document recurring work to avoid single points of failure.
• Own processes behind Legal and InfoSec data handling and reporting.
• Oversee cross-functional Ops data in Sigma and workflows in Notion/Slack/n8n.

Skills

Automation

Prioritisation

People leadership

Data analysis

Hands-on

Tools

Notion

Slack

n8n

Sigma

Job description

Business Operations Lead

Department: Core Operations

Employment Type: Full Time

Location: Zinc - London

Reporting To: Lex Faraimo

Compensation: £50,000 - £55,000 / year

Core Ops keeps Zinc running on data, systems and processes people can trust. As Business Ops Lead, you own that work for the teams behind the business: including Finance, Legal, InfoSec and People & Talent.

You own the processes those teams run on and how their data is stored and owned; each team owns its own decisions and outcomes.

Each of those teams needs more from Ops than one person can deliver. Your job is to decide what gets done first, lead the work that matters most, and build processes so the recurring work doesn't depend on you.

You’ll report to the Head of Operations and manage one Finance & Operations Analyst. It's a player‑coach role: you lead project work and build alongside your Analyst, including run the day-to-day reporting and recurring work.

Key Responsibilities

Set priorities and run the team

• Agree each quarter's priorities with Finance, Legal, InfoSec and People & Talent, and keep to a small number of builds at a time — saying "not this quarter" when you need to.
• Keep the Business Ops board current, so everyone can see what's in progress, who owns it and what's next.
• Manage the Finance & Operations Analyst: set and review their work, run 1:1s and quarterly reviews, and help them grow.
• Document and hand over recurring work, so no live process depends on one person's login or memory.

Legal

• Own the processes behind Legal's work and how its data is stored: how requests come in and get routed (including legal inbox triage), one board for every request, and reporting on how many close without a lawyer.
• Build one reusable way to track and store legal records (contracts and renewals, due diligence questionnaires, DBS eligibility, risk actions) instead of one-off trackers. Legal owns the advice, templates and decisions.

InfoSec and People

• Own the processes InfoSec runs on and how that data is stored and owned: incident management, breach notifications and leaver offboarding. InfoSec sets the requirements and makes the security decisions; Systems manages tool access.
• Own People reporting (headcount, time away, workforce metrics) once People & Talent work restarts.

Finance

• Support analyst with delivery of the Finance reporting: ARR by revenue type that ties to Xero and Stripe, month-end reporting without hand-built spreadsheets, and tools that help collect cash (statements, card retries, debt collection).
• Work with the Data team so Finance's numbers come from the warehouse and visualise in Sigma, not side spreadsheets.

Working across Core Ops

• Track where your work depends on the Customer, Data, Systems and AI & Automation teams, and raise conflicts with the Head of Operations early.

Skills, Knowledge and Expertise

• Automation know-how: designs workflows in tools like Notion, Slack and n8n, and knows when to hand them to Systems or AI & Automation
• Judgement on priorities: can hold a line with senior stakeholders without formal authority over them
• People leadership: has managed or supervised at least one person, or is clearly ready to; delegates and reviews rather than redoing the work
• Data skills (we use Sigma): builds your own analysis and can spec what the Data team should build
• Hands-on: happy to do the work, not just direct it

Benefits

• Uncapped Commission
• 24 days holiday + Bank Holidays + your birthday off
• £1200 annual benefits allowance (ThanksBen, from month 2)
• Early finish Fridays (16:00)
• Yearly company retreat abroad
• 30 days to Work from anywhere
• Enhanced Maternity, Paternity, and Adoption Leave (13 weeks full pay, 17 weeks half pay, then SMP for maternity, 1 month full pay for paternity/adoption)
• Statutory pension with NEST (3% employer, 5% employee)
• Zinc shares, issued through the EMI Scheme
• Unlimited access to Spill Therapy
• Company socials, quarterly team socials Free Monday lunches
• Nursery workplace benefit scheme (Yellownest)
• Option to lease an electric car through Electric Car Scheme
• Celebrated Zinc anniversaries