Operations Lead

ISO Serious; Rochester; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A fast-growing consultancy, ISO Serious, seeks an Operations Lead to streamline operations and support the co-founders. The role involves managing projects, enhancing client experiences, and maintaining internal systems in a hybrid work environment. Ideal for candidates who thrive in fast-paced settings and are ready to grow with the business.

Benefits

Hybrid working schedule

No micromanagement

Flexibility in start/finish times

Opportunities for growth

Qualifications

• Experience in B2B SaaS, consultancy, compliance, or startup ops preferred.
• Proven ability to manage multiple tasks and maintain clarity.
• Willingness to grow with the role and company.

Responsibilities

• Manage customer project workspaces and ensure smooth client journeys.
• Maintain and improve internal operational systems.
• Support co-founders with administrative and operational tasks.

Skills

Organisational skills

Communication

Detail-oriented

Multi-tasking

Proactive

Tools

Notion

Airtable

Basecamp

Job description

Location: Hybrid – 2–3 days/week in our Rochester office, the rest remote

Salary: £35,000–£40,000

Type: Full-time

About ISO Serious

We help fast-growing companies get ISO 27001 and SOC 2 certified without drowning in jargon, bureaucracy, or never-ending policies. Our approach is clear, direct, human - and it works. We’re small, growing fast, and have zero interest in building a company full of process-for-process’s-sake.

We get startups certified and stay certified, with services that blend consulting, tech, and common sense.

Why We’re Hiring

We’re growing. Fast. The Co-Founder & CEO is spending more time in sales, marketing, and building the next phase of the business. We’ve got a Co-Founder & CTO focussed on delivering for our customers, a brilliant client-facing Security Lead, an awesome pentester and some fractional support. Now we need a right-hand person to make everything tick.

This role is the glue - keeping operations sharp, projects moving, and customers happy.

The Role: Operations Lead

We’re looking for someone who can keep the wheels turning - and the engine humming. You’ll lead the operational and organisational heartbeat of ISO Serious, owning the systems, admin, and processes that keep us lean and effective. You’ll work across customer delivery, internal ops, admin, and (light-touch) finance and HR. Think: “how do I make everything smoother, better, faster?”

Your mission (if you choose to accept it):

1. Customer & Delivery Ops

• Set up and manage project workspaces (we use Basecamp and Notion)
• Make sure every customer journey is smooth and consistent
• Write and maintain email templates, task lists, checklists, and internal SOPs
• Be the go-to for “Have we sent that yet?” or “Is that document ready?”

2. Internal Operations

• Keep our systems and processes up to date (CRM, PM tools, internal wikis)
• Keep tabs on what’s working, what’s not, and fix it
• Own the day-to-day admin that makes us look and feel like a premium service

3. Finance, Admin & HR Support

• Support with onboarding new team members, freelancers, and contractors
• Help us stay on top of invoicing, payroll prep, expenses, and compliance
• Maintain up-to-date records and templates for everything from contracts to insurance

4. Co-Founder Support

• Take tasks off the co-founders’ plate (email follow-ups, scheduling, docs)
• Prepare materials or summaries for team meetings and customer calls
• Be proactive: suggest better ways to do things, and then do them and make sure we do them!

️ About You

This role is part-ops, part-project manager, part-organised-genius. You should thrive in a fast-paced environment, be able to hold a lot of context, and love turning chaos into clarity.

We’re looking for someone who is:

• Highly organised and detail-obsessed
• Confident using tools like Notion, Airtable, Basecamp, or similar
• Comfortable juggling multiple tasks and deadlines without getting flustered
• A brilliant written communicator (you’ll write templates, emails, docs)
• Calm, resourceful, and happy taking initiative
• Up for rolling up your sleeves - we’re still a small team
• Wants to grow with the role: we want this role to grow and evolve with the business, hopefully one day into a fully-fledged COO role!

Bonus points if you:

• Have experience in B2B SaaS, consultancy, compliance, or startup ops
• Have helped a small team get more organised and scalable
• Are the kind of person who builds systems for fun

Working at ISO Serious

• Hybrid working: 2–3 days per week in our lovely office in Rochester (and decent coffee)
• Small, friendly, no-nonsense team
• Space to shape your role and grow with the business
• Real ownership, no micromanagement
• Flexible start/finish times

How to Apply

Shoot us a CV or LinkedIn profile, and a short note (can be written, audio, or video - your choice) telling us:

1. Why this role is right for you
2. An example of a time you turned chaos into clarity
3. Your favourite productivity or ops tip/tool

Send to: [e-mail]

Subject: Operations Lead Application

We’re reviewing applications as they come in - no long-winded hiring process here.

First step is a short intro video call with the 2 founders so we can get a chance to meet each other and make sure we feel like a good fit for you.

After that, we’d ask you to come for an in-person interview with our CEO to do a deeper dive into both you, and ISO Serious - really, we’re interviewing each other here.