Operation Lead

JR United Kingdom; London; On-site; GBP 35,000 - 48,000; Full time

Job summary

Hestia is seeking a Team Manager to play a key role in their Recovery service in London. This position will involve overseeing service operations, managing staff, and ensuring high standards of care for individuals facing mental health challenges. A commitment to diversity and inclusion is essential, as well as a passion for empowering service users. If you have experience in mental health service management and a dedication to creating supportive environments, this role is for you.

Qualifications

• Demonstrable experience managing services for people with mental health needs.
• Experience of recruitment and supervision.
• Understanding of Mental Health Crisis Management.

Responsibilities

• Guide the Recovery Workers in supporting individuals experiencing mental health crises.
• Lead team meetings and manage staff performance.
• Ensure compliance with service delivery standards and contractual requirements.

Skills

Management of services for mental health

Performance monitoring

Budget management

Knowledge of Community Care legislation

Excellent communication skills

Tools

MS Office

Job description

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At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work in….

Hestia Blackfen Recovery House(BRH) is situated at the heart of London Borough of Bexley, Blackfen Road, it provides 7 Bedroom accomodation with 24hours support in a nonclinical environment to vulnerable people who are experiencingmental health crisis. Patients staying at the BRH will be under the care of the Crisis Resolution and Home Treatment team(CRHTT), a multi disciplinary team who offer care an treatment in a least restrictive option and alternative to hopsital admission, We also provide Step downsupport to inpatients whose treatment have been optiised but are not ready to go back to their own home.

A day in this role looks like….

As a Team managerat Hestia, you will play a crucial role in our Recovery service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• To be supported by the Service Manager in the running and strategic development of Hestia's Greenwichservice in line with the contractual requirements
• The operational hours of the service are evenings/nights, including weekends and on bank holidays. Theservice must be delivered 365 days per year
• To work closely with the Service Manager to ensure that Recovery Workers and Peer Support works listenand support people to de-escalate their immediate situation empowering them to develop selfmanagement techniques, build their assets and advocate for their own wishes
• To be supported by the Service Manager in the development, implementation and maintenance ofpartnerships and engagement strategies for the Crisis Café Service
• To develop joint working and monitoring protocols with key stakeholders and partners for both servicesand to be the main point of contact for ongoing joint working relationships in nominated borough service
• Supported by the Service Manager, to manage all elements of service performance related to the contractrequirements for the Crisis Café including analysis of KPIs, outcomes and user experience measures
• To lead Team Meetings and engage staff in reflective supervision outside of the operational hours of theCrisis Café
• To lead on the timely and accurate submission of all internal and external reports detailing interimstrategies to address any areas of underperformance in line with the Crisis Café contract requirements
• To work with the Service Manager on the development and implementation of both of the Crisis Caféannual Business Plan and Equality plan
• With the Service Manager, to maintain the continuing relevance of the provision of the Crisis Café tocustomers' needs by ongoing planning, monitoring and evaluating and effective service delivery
• To achieve the agreed standards of service delivery for the Crisis Café in compliance with relevantlegislation, external governance, contract requirements and Hestia policies and procedures

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Demonstrable experience of managing servicesfor and with people with mental health andcomplex needs
• Demonstrable experience of recruitment,induction, supervision, motivation, appraisal,training, disciplinary and grievance issues
• Experience of performance monitoring anddelivering consistently high service userstandards
• Ability and experience of managing complexbudgets
• Understanding of Mental Health CrisisManagement and the delivery of services to meettheir needs and aspirations including workingwith peer support workers
• Excellent knowledge of Community Care, Mentalhealth, Health and Safety and welfare benefitslegislation (including welfare reform)
• Understanding of working in partnership withstatutory mental health services
• Knowledge of methods of assessing, formulating,implementing, recording, reviewing andmonitoring service user support and assessmentplans
• Ability to positively promote the organisation atexternal events, including deliveringpresentations and creating marketing material
• Good knowledge of MS Office systems

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.