Operations Lead

First Call Contract Services Limited; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in operations management is looking for a results-driven Lead Operator to supervise a dynamic team, optimize operations, and ensure success. This role requires strong leadership skills and the ability to manage shifts while meeting operational targets. Join a fast-paced environment that encourages teamwork and professional growth.

Benefits

Money saving offers and discounts

24/7 GP helpline

Discounted Gym membership

Qualifications

• Proven experience in operations management in a leadership role.
• Strong leadership skills with experience managing teams.
• Flexible and adaptable approach to work tasks.

Responsibilities

• Supervise and support a team of drivers and investigators.
• Develop and manage shift schedules for optimal coverage.
• Monitor and support performance management.

Skills

Leadership

Problem-Solving

Communication

Time Management

Education

1-3 years of professional work experience

Experience leading teams preferred

Tools

Google Workspace

Job description

Social network you want to login/join with:

Key Responsibilities:

1. Team Management: Supervise, lead, and support a team of 6 drivers and 7 decay hunters/investigators, ensuring tasks are executed efficiently and safely.
2. Shift Planning: Develop and manage shift schedules, ensuring optimal coverage and resource allocation while providing flexibility to accommodate team needs.
3. Performance Management: Monitor individual and team performance, providing feedback, guidance, and support to meet operational goals. Conduct performance reviews and facilitate training and development to improve skills and productivity.
4. Up-time Management: Ensure up-time targets are met consistently, working closely with the team to resolve any issues that may cause delays or disruptions.
5. Market Impact Analysis: Understand the impact of team tasks on the broader market, ensuring operations align with business objectives and market demands.
6. Problem-Solving: Proactively address and resolve operational challenges, making adjustments as needed to maintain smooth operations.
7. Collaboration: Work closely with other departments and stakeholders to ensure the smooth flow of operations and communicate any potential disruptions or improvements.
8. Reporting: Regularly report team performance, up-time, and market impact to upper management, highlighting any key issues or opportunities for improvement.

Qualifications:

• Proven experience in operations management, preferably in a similar leadership role.
• Strong leadership skills with experience managing teams and driving performance.
• Ability to develop and manage shift schedules while ensuring operational needs are met.
• Strong problem-solving and decision-making abilities.
• Understanding of market dynamics and how operational tasks impact broader business goals.
• Excellent communication skills and the ability to work effectively with cross-functional teams.
• A flexible, adaptable approach to working hours and tasks.
• Ability to handle high-pressure situations and meet operational targets.

If you are a results-driven leader with a passion for optimising operations and ensuring team success, we encourage you to apply for the Lead Operator position.

About You:

• 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position, office management, or administrative role.
• Experience leading teams or groups preferred.
• Excellent time management and communication skills.
• Fluent verbal and written English language skills.
• Familiarity with Google Workspace (formerly G Suite).
• Ability to multitask and prioritise tasks effectively.
• Proactive problem-solving skills and ability to work well under pressure.
• Willingness to learn, a great attitude, and the ability to work well with others – teamwork is key to success!

Pay :

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.

Why work with First Call?

• Working with First Call Contract Services gives you many additional benefits!
• Money saving offers and discounts at your fingertip
• 24/7 GP helpline
• Discounted Gym membership in over 2500 gyms