Operations Lead

BioLabs; Hinxton; On-site; GBP 32,000 - 46,000; Full time

Job summary

BioLabs at Wellcome Genome Campus in Cambridge, UK is seeking an Operations Lead to manage non-lab operations, on-site marketing, and member services, delivering a premium resident experience. You will oversee onboarding, front desk operations, site communications, events, vendor management, and cross-site process improvements, partnering with the BioLabs network to grow the Cambridge ecosystem.

A Bachelor's degree and 1–2 years in operations or related fields are required, with strong MS Office

Qualifications

• Bachelor's degree in a relevant field.
• 1–2 years of professional work experience.
• Experience in operations, marketing, communications or customer service a plus.
• Knowledge of MS Office (Word, Excel, Outlook, PowerPoint).
• Excellent written and verbal communication skills.
• Willingness to attend after-hours events.
• Ability to lift and carry up to 11 kg and stand for extended periods.
• Willingness to travel as required.

Responsibilities

• Provide daily operational support and member experience.
• Oversee new member onboarding and integration.
• Manage front desk reception and first point of contact.
• Maintain site databases, directories, and mailing lists.
• Develop site communications, newsletters and social content.
• Produce marketing materials for multiple channels.
• Plan and host internal and external events.
• Support shipping, vendor management, and special projects.
• Collaborate with BioLabs operations across the network.
• Curate café and food service within budget.
• Perform other duties as assigned.

Skills

Customer service focused

Excellent written and verbal comms

Detail oriented

MS Office proficient

Multi-project coordination

Willingness to travel

Education

Bachelor's degree

Tools

Canva

Adobe Illustrator

Adobe Creative Suite

Job description

BioLabs is a global innovation infrastructure company creating the physical and community backbone that powers life science discovery worldwide. Through a growing network of premium shared laboratories and coworking spaces, BioLabs provides turnkey access to state-of-the-art research facilities, entrepreneurial programming, and deep industry and capital connections. These integrated ecosystems enable innovators - from early-stage founders to established R&D teams - to rapidly translate ideas into impact without the constraints of traditional lab ownership. The BioLabs network now spans major innovation hubs across the United States, Canada, Europe, and Asia, serving as a catalyst for collaboration and a launchpad for breakthroughs that advance human health and sustainability. Learn more at www.biolabs.io.

About Wellcome Genome Campus

The Wellcome Genome Campus (WGC) is a globally renowned hub of life science innovation, research, and technology. Nestled in the peaceful countryside of Cambridgeshire, the campus is home to a growing community of world-leading institutes, innovative companies and scientific talent. some 2,200 brilliant minds work on Campus across genomics, biodata, health data and data science, harnessing machine learning and AI to discover new science and accelerate its translation into real world solutions to improve lives for everyone.

Backed by the Wellcome Trust, the Campus is world-recognised and expanding for the future. Supported by one of the largest contemporary investments in the UK’s life sciences infrastructure, the Campus is expected to grow from 125 to 440 acres over the next few years. Approved expansion plans will integrate historic buildings, parklands and wetlands, with contemporary lab, R&D, and commercial spaces, creating a beacon of possibility and global destination for innovation.

ROLE OVERVIEW

The Operations Lead at our new site, BioLabs at Wellcome Genome Campus, located in Cambridge, UK will drive administrative management, non-lab operations, event coordination, and on-site marketing initiatives. In close collaboration with the BioLabs team, this role delivers a high level of service to resident startups while actively advancing the visibility, positioning, and growth of the BioLabs brand across the Cambridge ecosystem.

RESPONSIBILITIES

• Provide daily operational support and problem-solving for BioLabs members to ensure smooth and positive experience
• Oversee new member onboarding, including orientation and integration into the BioLabs community
• Manage front desk reception and serve as the primary contact for members and visitors
• Maintain accurate site databases, contact directories, and mailing lists
• Develop and manage site communications, including newsletters, brochures, and social media content
• Produce marketing materials that can be utilized across channels
• Plan, market, budget, and host internal and external events, including sponsor and community programs
• Support shipping and receiving, vendor management, and special projects as needed
• Partner with Operations teams across the BioLabs network to standardize systems and processes
• Curate and manage café and food service offerings within budget
• Perform other duties as assigned

QUALIFICATIONS:

• Bachelor's degree
• 1-2 years of experience in a professional work environment
• Previous work experience in operations, operations management, marketing, communications, and/or customer service a plus
• Knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
• Customer service focus, with excellent work ethic, optimistic attitude, and professional demeanor
• Detail-oriented, highly organized, and flexible, with experience supporting and prioritizing multiple projects
• Excellent written and verbal communication skills
• Experience in marketing, campaign management, and/or knowledge of design tools (Canva, Adobe Illustrator, Adobe Suite or equivalent) a plus
• Willingness to attend after-hours events
• Ability to safely lift and carry items weighing up to 11 kg and stand for extended periods, with reasonable adjustments where appropriate
• Willingness to travel as required