Operations Integration Specialist

Thames Water Utilities Limited; Greater London; Hybrid; GBP 31,000 - 52,000; Full time

Benefits offered by this job

Car allowance

26 days annual leave

Pension scheme

Job summary

Thames Water is seeking an Operations Integration Specialist to join the Water Production team on a 12-month fixed-term maternity cover, delivering capital projects from concept to delivery at key sites across London and surrounding regions.

You’ll bridge planning and performance, sign off on operational solutions, and manage outages while coordinating with internal and external stakeholders. A full UK driving licence and strong data analysis are essential.

Qualifications

• Experience working in operational environments with an understanding of related constraints.
• Proven ability to deliver projects, outcomes, and budgets.
• Strong communication and interpersonal skills with the ability to influence senior internal and external stakeholders under tight deadlines.
• Strong commercial awareness and broad business knowledge.
• Ability to analyse, interpret, and communicate data to drive performance and solutions.
• Self-motivated, resilient, and able to manage multiple priorities under pressure.
• Knowledge and experience of H&S systems, processes, and procedures.
• Full UK driving licence.

Responsibilities

• Solution process sign-off – Represent the end-user (Operations) during the entire capital delivery project lifecycle and manage expectations of the solution delivery team.
• Outage Planning - Work with Operations to plan and schedule Outages associated with relevant capital projects (align with all outage plans) and take ownership of outage requests.
• Gather & Interpret Data - Be engaged at a local level and understand site restrictions, analyse site performance, quantify, articulate, and flag risk
• Stakeholder management - Manage and facilitate meetings, workshops, and progress reviews for your projects. Manage site access requests.
• Project Administration – Monitor project progress from an operational perspective, liaise with all relevant parties, internal & external.
• Facilitate Testing – Support asset integration and contractor teams with on-site testing for projects that involve complex operational interfaces (particularly relevant for non-infra projects).
• Operational Strategy - Working with system planning, identifying gaps between investment plans and operational requirements.
• Operational Delivery - Working closely with Operational site teams to encourage synergies to deliver project success. Role holder is expected to present on site as required to ensure ownership of related activity and reduce the impact on front-line teams.

Job description

Job title Operations Integration Specialist Ref 46066 Division Asset Operations & Capital Delivery Location Ashford Common - TW15 1RU, Coppermills - East London - E17 7HE, Hampton - TW12 2ES, Thames Gateway - Essex - IG11 0AD Contract type Fixed term/Secondment Full/Part-time Full-time Hours 36 hours per week Salary Offering a salary up to £52,000 per annum, depending on skills and experience + a car allowance on top! Job grade B Closing date 22/10/2026

We are looking for a Operations Integration Specialist to join us on a fixed term contract for the duration of 12 months as a Maternity cover.

As an Operations Integration Specialist at Thames Water, you'll play a vital role in shaping the future of our infrastructure, ensuring that every project is built not just to work, but to last.

You won't just observe projects from the sidelines-you'll be right at the core, championing operational needs from concept through to delivery. The role requires the ability to think at a strategic level, a good understanding of wider operational impacts regionally, as well as any demands or implications on operational roles.

Fully embedded in our Water Production team and supporting Capital Delivery, you'll be the essential link between planning and performance, strategy and practicality. This role will be based at one of the UK’s largest Water Treatment Works during an exciting period of major enhancement and refurbishment. This is an opportunity to play a pivotal role in delivering once-in-a-generation upgrades to London’s major water treatment infrastructure.

What you’ll be doing as an Operation Integration Specialist (Water):

• Solution process sign-off – Represent the end-user (Operations) during the entire capital delivery project lifecycle and manage expectations of the solution delivery team.
• Outage Planning - Work with Operations to plan and schedule Outages associated with relevant capital projects (align with all outage plans) and take ownership of outage requests.
• Gather & Interpret Data - Be engaged at a local level and understand site restrictions, analyse site performance, quantify, articulate, and flag risk
• Stakeholder management - Manage and facilitate meetings, workshops, and progress reviews for your projects. Manage site access requests.
• Project Administration – Monitor project progress from an operational perspective, liaise with all relevant parties, internal & external.
• Facilitate Testing – Support asset integration and contractor teams with on-site testing for projects that involve complex operational interfaces (particularly relevant for non-infra projects).
• Operational Strategy - Working with system planning, identifying gaps between investment plans and operational requirements.
• Operational Delivery - Working closely with Operational site teams to encourage synergies to deliver project success. Role holder is expected to present on site as required to ensure ownership of related activity and reduce the impact on front-line teams.

Base location:

Can be based out of Thames Gateway, Coppermills - East London (E17 7HE) , Ashford Common - TW15 1RU or Hampton - TW12 2ES.

Working pattern or hours:

36 Hours per week (Monday to Friday)

What should you bring to the role?

To thrive in this role, the essential criteria you’ll need are:

• Experience working in operational environments with an understanding of related constraints.
• Proven ability to deliver projects, outcomes, and budgets.
• Strong communication and interpersonal skills with the ability to influence senior internal and external stakeholders under tight deadlines.
• Strong commercial awareness and broad business knowledge.
• Ability to analyse, interpret, and communicate data to drive performance and solutions.
• Self-motivated, resilient, and able to manage multiple priorities under pressure.
• Knowledge and experience of H&S systems, processes, and procedures.
• Full UK driving licence.

Additional skills and experience would be great to have/bring:

• Experience in the water industry or similar utilities sector.
• Experience delivering capital projects with a good grasp of risks and dependencies.
• Understanding of contractual testing and experience supporting sign‑off processes.

What’s in it for you?

• Offering a salary up to £52,000 per annum, depending on skills and experience.
• Annual Leave:26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.