Change Project Manager

Thames Water Utilities Limited; Reading; Hybrid; GBP 43,000 - 52,000; Full time

Benefits offered by this job

26 days holiday

Pension scheme

Performance-related pay

Health and wellbeing benefits

Job summary

Thames Water Utilities Limited is seeking a Change Project Manager to deliver improvements within the Renewals and Logistics business unit. You will drive and shape projects from discovery to operating models, pilots, and delivery plans, requiring stakeholder management and a proactive, hands-on approach.

The role is hybrid, based in Green Park, Reading, with 36 hours per week. You will collaborate with teams, manage pilots, and implement delivery plans to improve services and operations.

Qualifications

• Previous experience managing projects and/or change management.
• Strong planning skills and self-management capability.
• Willingness to lead with authority and get stuck in.
• Ability to competently use MS Office and Project software.

Responsibilities

• Manage the development and delivery of projects – improvements to existing services and new services.
• Review, develop, test and implement operating models and processes for long-term outcomes.
• Drive successful deployment of project outcomes through strong governance.
• Capture and communicate benefits.
• Lead change through high-performance behaviours.
• Engage stakeholders at all levels to deliver outcomes.
• Embed change and handover to business-as-usual ways of working.

Skills

Project management

Stakeholder management

Planning

MS Office

Microsoft Project

Tools

Microsoft Project

MS Office

Job description

Job title Change Project Manager Ref 46049 Division Asset Operations & Capital Delivery Location Hybrid - Kemble Court - RG2 6AD Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering between £43,110 and £52,000 per annum depending on experience and skills Job grade B Closing date 23/10/2026

We are seeking a Change Project Manager to deliver improvements within our growing Renewals and Logistics business unit (providing people, resource, and specialist services to our Operations colleagues). Known internally as an Operational Improvement Lead, this is not a traditional project management role; you’ll be driving, shaping and delivering projects, using your insight, creativity and stakeholder management skills. You’ll be able to steer the project through discovery to develop operating models and processes, manage pilots and implement delivery plans.

Working closely with the wider team, you’ll turn your hand to whatever support is needed, you’ll widen your knowledge of waste sewerage and clean water operations, offering you a varied and exciting career at Thames Water whilst making a genuine difference to Thames Water communities, customers, colleagues and the environment.

What you’ll be doing as a Change Project Manager

• Manage the development and delivery of projects – including both improvements to existing services and operations, and the creation of new services.
• Review, develop, test and implement operating models and processes to ensure they are future-proofed for the long-term outcomes associated with the wider portfolio.
• Drive successful deployment of all project outcomes through well-governed leadership and ownership.
• Capture and communicate benefits.
• Lead change through visible high-performance behaviours.
• Effective delivery of outcomes through strong engagement and management of stakeholders at all levels.
• Embed change and provide a smooth handover of outcomes to business-as-usual ways of working.

This hybrid role is based in Green Park, Reading. Flexibility in this role is required to allow you to meet all agreed project deliverables, meaning you will work from your base location, operational sites across the Thames Water Estate, and from home, where appropriate, as required to fulfil the obligations of the projects you are delivering.

This role is required Monday to Friday, 36 hours a week.

What you should bring to the role

To thrive in this role, the essential criteria you’ll need are:

• Previous experience managing projects and/or change management (Certification in Prince 2, APM, Agile. Lean etc. is desirable but not a requirement)
• Prior experience engaging and influencing stakeholders at all levels
• Strong planning skills and self-management capability
• Be willing to get ‘stuck in’ and become a ‘temporary subject matter expert’ to help lead the way with authority
• Ability to competently use MS Office and Project software

Due to the nature of this role, the requirement to travel across our estate is key to successful project delivery, as such the successful candidate would benefit from having access to a car and a valid driver’s licence – with out this, any successful candidate is still expected to travel via public transport to meet all project obligations, noting that some of our sites may not be on routes near to frequent public transport options.

What’s in it for you?

• Offering between £43,110 and £52,000 per annum, depending on experience and skills.
• 26 days holiday per year, increasing to 30 with length of service. (Plus bank holidays)
• Generous Pension Scheme through AON.
• Performance-related pay plan directly linked to company performance measures and targets.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.