Maintenance & Facilities Assistant

Jackalope Digital LLC; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Legal 500 is seeking a proactive Maintenance & Facilities Assistant to support the smooth day-to-day running of our London office and conference facilities. This hands-on role requires practical building maintenance, coordination with contractors, and a focus on safety and operational readiness.

You will work with the Facilities Manager and Maintenance Supervisor to maintain high standards across offices and client-facing spaces.

Qualifications

• Experience in facilities, maintenance, building services, or similar hands-on role.
• Knowledge of basic plumbing, electrical, carpentry, or general repair work.
• Strong problem-solving skills and ability to work independently.
• Prioritise multiple requests and respond effectively to urgent issues.
• Excellent communication and collaboration with teams.
• Flexible, proactive approach to work.
• Reliable, punctual and able to see tasks through to completion.
• Customer-facing experience in a professional environment.

Responsibilities

• Carry out daily inspections of office areas to ensure tidiness, functionality and safety compliance.
• Respond promptly to maintenance requests and escalate issues when necessary.
• Assist with office moves, desk setups, deliveries and general logistics.
• Coordinate with external contractors and suppliers for maintenance and repairs.
• Carry out basic repairs and minor installations (bulbs, furniture, fittings, plumbing).
• Maintain records of maintenance schedules and building checks.
• Ensure security systems, fire alarms and emergency equipment are tested and functioning.
• Assist with setting up meeting rooms, conferences and events, and other operations.
• Support wider Centre Services, AV and Operations as needed.
• Identify issues proactively and take ownership of resolving them.

Skills

Facilities experience

Building services

Problem solving

Communication

Multi-trade repair

Client facing

Flexible

Independent worker

Education

Level 2+ Facilities Services qualification

Job description

About Legal 500

Legal 500 is a global legal market research, data and intelligence business. Our research helps corporate clients make informed decisions about legal representation and gives law firms insight into their market position, performance, and clients.

Beyond research, we’re building a growing data, benchmarking, market-intelligence and subscription service offering. We bring the legal market together through a global programme of events - awards ceremonies, conferences and roundtables that convene leading law firms, in‑house teams and their advisers. And through Legal Business, our journalistic title, we deliver independent news, analysis and commentary on the business of law and the strategy, performance and leadership of the world’s leading law firms.

We are a growing, multi‑site organisation, with colleagues working across research, data, technology, product, journalism, commercial and events in London, Leeds and Bristol.

About the Role

We are seeking a proactive Maintenance & Facilities Assistant to support the smooth day‑to‑day running of our London office and conference facilities. This role is ideal for someone hands‑on, organised, adaptable, and solutions‑focused; someone who takes pride in maintaining high standards and enjoys being the go‑to person for resolving maintenance and facilities issues.

You will work closely with the Facilities Manager and Maintenance Supervisor to ensure our buildings, workspaces, and client‑facing facilities are maintained to the highest standards. The role involves a combination of planned maintenance, reactive repairs, health & safety responsibilities, and supporting wider operational needs across the business.

This is a varied role where no two days are the same. The successful candidate will be comfortable prioritising multiple requests, responding to urgent issues, and working both independently and collaboratively with contractors and internal stakeholders.

Key Responsibilities

• Carry out daily inspections of office areas, ensuring all spaces are tidy, functional, and compliant with health & safety standards.

• Respond promptly to maintenance requests and escalte issues where necessary.

• Support with office moves, desk setups, deliveries, and general logistics.

• Coordinate with external contractors and suppliers for maintenance and repair works.

• Conduct basic repairs and minor installations (e.g., replacing bulbs, assembling furniture, adjusting fittings, minor plumbing and maintenance tasks).

• Maintain accurate records of maintenance schedules and building compliance checks.

• Ensure security systems, fire alarms, and emergency equipment are tested and functioning correctly.

• Assist with setting up meeting rooms, conferences, events, and other operational activities.

• Support the wider Centre Services, AV and Operations teams as required.

• Identify maintenance issues proactively and take ownership of resolving them efficiently.

What We’re Looking For

You’ll be practical, dependable, and approachable, with a strong work ethic and a genuine willingness to get stuck in. We are looking for someone who enjoys hands‑on work, takes ownership of problems, and can adapt to changing priorities in a fast‑paced environment.

Essential

• Previous experience in a facilities, maintenance, building services, or similar hands‑on role.

• Working knowledge of building maintenance, including basic plumbing, electrical, carpentry, or general repair work.

• Strong problem‑solving skills and ability to work independently.

• Ability to prioritise multiple requests and respond effectively to urgent issues.

• Excellent communication skills and ability to work collaboratively with a range of teams.

• A flexible and proactive approach to work.

• Reliable, punctual, and willing to take ownership of tasks through to completion.

• Comfortable working in a client‑facing, professional environment.

Desirable

• Experience within a corporate office, hospitality, events, conference venue, or customer‑facing environment.

• Health & Safety awareness or related training.

• Experience working alongside contractors and service providers.

• Fire Marshal or First Aid certification.

Qualifications

Either:

• Level 2 or above qualification in Facilities Services, Building Maintenance, Multi‑Trade Repair, Plumbing, Carpentry & Joinery, Refurbishment Operations, or a related discipline.

Or:

• Demonstrable hands‑on experience in maintenance, facilities, plumbing, building services, or a similar trade‑based environment.

We recognise that practical experience can be just as valuable as formal qualifications.

Working Arrangements

• 5 days per week onsite at our Fleet Street office.

• Shift pattern operates between 7:00am to 3:00pm or 11:00am to 7:00pm, depending on business requirements.

• Flexibility is important, and occasional out‑of‑hours or weekend support may be required to meet operational needs.