Operations Executive - Heineken UK

Reach Contact Limited; Woking; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Flexible working options

Payroll & benefits

Career development

Job summary

Acosta Group Europe is hiring an Operations Executive to support field teams, clients and internal stakeholders from our Woking head office with regular travel to Heineken UK HQ. The role focuses on data management, reporting and operational support to drive efficiency.

You will maintain master data, execute data quality checks, and help deliver meaningful insights using Excel while coordinating onboarding and travel needs.

Qualifications

• Highly organised with exceptional attention to detail.
• Comfortable working with large volumes of data.
• Strong in Microsoft Excel and reporting.
• A confident communicator who can build relationships across multiple teams.
• Able to manage competing priorities and meet deadlines.
• Proactive, solutions-focused and eager to improve processes.

Responsibilities

• Data & System Management: download and quality check retailer sales data; maintain master data; ensure data integrity; resolve issues with stakeholders; ensure reporting systems are configured for meaningful analysis.
• Operational Support: onboard/offboard staff; build/test/maintain field execution tools; manage support requests via Manage Engine; collaborate to resolve field and client queries; assist with travel and accommodation bookings.
• Reporting & Analysis: produce regular and ad hoc reports; maintain account call files; use Excel formulas to provide operational insights.
• Continuous Improvement: identify process improvements; contribute ideas to enhance efficiency and service delivery; support wider business objectives.

Skills

Data analysis

Excel

Reporting

Attention to detail

Communication

Organisational skills

Tools

Manage Engine

Job description

Operations Executive

Join Acosta Europe and Help Drive Operational Excellence, Looking for a career that matters?

Client: Heineken UK

Role: Operations Executive

Location: Woking - Acosta Europe Head Office - Plus Regular travel to Heineken UK HQ.

Contract: Permanent

Salary: £25,000 - £26,000 per annum (Dependent on Experience) + Client Based Performance Bonus

Who are Acosta Group Europe?

At Acosta Europe, we're passionate about helping some of the world's best-known brands succeed. We're looking for a highly organised, detail-oriented Operations Executive to join our growing team and play a vital role in supporting our field teams, clients and internal stakeholders.

If you thrive in a fast-paced environment, love working with data, enjoy solving problems and want to be part of a collaborative, people-focused business, we'd love to hear from you.

What You'll Be Doing?

As an Operations Executive, you'll be at the heart of our operation, ensuring our field teams have the tools, support and information they need to deliver exceptional results for our clients.

Key responsibilities include:

Data & System Management

• Downloading and quality checking retailer sales data.
• Maintaining accurate master data and supporting data integrity across accounts.
• Identifying and resolving data issues quickly with key stakeholders.
• Ensuring reporting systems are configured accurately for meaningful analysis.

Operational Support

• Supporting the onboarding of new starters and offboarding of leavers.
• Building, testing and maintaining field execution tools.
• Managing operational support requests through Manage Engine.
• Collaborating with internal teams to resolve field and client queries.
• Supporting field managers with meeting, travel and accommodation bookings.
• Assisting with fleet administration, hire car queries and fuel reconciliations.
• Supporting territory planning and route optimisation.

Reporting & Analysis

• Producing regular and ad hoc reports.
• Maintaining account call files and ensuring data accuracy.
• Using Excel formulas and reporting tools to provide operational insights.

Continuous Improvement

• Identifying opportunities to improve processes and ways of working.
• Contributing ideas that enhance operational efficiency and service delivery.
• Supporting wider business and account objectives.

What We're Looking For?

We're seeking someone who is:

• Highly organised with exceptional attention to detail.
• Comfortable working with large volumes of data.
• Strong in Microsoft Excel and reporting.
• A confident communicator who can build relationships across multiple teams.
• Able to manage competing priorities and meet deadlines.
• Proactive, solutions-focused and eager to improve processes.
• Passionate about delivering outstanding support and service.

We are looking for previous experience in operations, administration, reporting, business support, sales support, project coordination or data management would be advantageous.

Why Join Acosta Europe?

At Acosta Europe, people are at the centre of everything we do. You'll be joining a supportive, collaborative team where your ideas are valued, development is encouraged and you'll have the opportunity to make a real impact.

Flexible Working Options - Fully Field based, ability to manage your own diary.

Comprehensive Healthcare - medical, dental, vision, plus life insurance and Employee Assistance Programme.

Generous Pension Plan - Growing contributions as your service increases helping you plan for the future.

Paid Time Off - 25 days holiday, plus bank holidays to recharge.

Paid Volunteering Day - Make a difference in your community.

Career Development - access to Acosta University and internal promotion programs.

Company Tools - Including state of the art technology to ensure you are set up for success, including Laptop and mobile phone.

Inclusive Culture - supportive, diverse, and values-driven environment.

Employee Engagement - social events, recognition programs, and wellness initiatives.

At Acosta Group Europe, we believe diversity and inclusion are the foundation of innovation and success. We welcome people from all backgrounds and experiences, creating a culture where everyone feels valued and empowered to thrive.