Operations Executive - BCorp Food

ECW Search; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Bonus

Pension

25 days holiday

3 extra days

Training annually

Healthy product samples

Job summary

ECW Search is seeking a dynamic Operations Executive to join their London team and drive operational excellence as the company scales. You will support day-to-day operations reporting to the Senior Operations Manager, ensuring processes run smoothly to underpin sustained growth.

The role requires a strategic mindset, strong communication, and project management skills, with experience in operations and logistics within food or consumer products. A proactive, detail-oriented approach is essential.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or related field.
• 1-3 years of experience in operations management, preferably in food/FMCG.
• Strong understanding of supply chain management and logistics.
• Proficiency in using operations management software and tools including Shopify.

Responsibilities

• Oversee daily operations including inventory management, logistics and distribution.
• Develop and implement operational policies and procedures to improve efficiency and productivity.
• Monitor and analyse KPIs to ensure targets are met.
• Manage DTC and trade customer enquiries across two inboxes; assist with packing and dispatching orders.
• Ensure compliance with health, safety, and regulatory requirements.

Skills

Operations management

Supply chain

Logistics

Shopify

Xero

Gorgias

Education

Bachelor’s degree in Business Administration / Operations Management / Supply Chain

Tools

Shopify

Xero

Gorgias

Warehouse management software

Job description

Operations Executive – BCorp Food SME London

• Salary - £30,000 - £40,000 dependent on experience
• Bonus
• Pension
• 25 days holiday & all the Bank Holidays
• 3 extra days!
• Training throughout the year
• A truly grown-up environment
• Plenty of fantastic healthy product to treat your friends and family with.

One of the top SME business in the health foods sector are looking to bolster their Operations and Logistics Team. This is a business that have exploded onto the scene with massive growth plans in grocery retail, a Founder led team that is second to none and a culture up there with the best the industry has to offer.

This is a brand that is as disruptive as they come and are doing so for the betterment of society and the food we eat. They have a brilliant team that have fantastic ideas putting the foundations in place with superb brand building which has created a strong following in their consumers and customer set. Now is the time to add to the Ops team as they continue to gain traction with retail we need a logistics focused Ops Exec to help pull all the pieces together!

These guys are serious, the products are the best tasting on market & the NPD pipeline is incredible. The time has come for the business to upskill and add firepower to their resources, with this role playing a pivotal part in the Ops Team for years to come!

Position Overview:

We are seeking a dynamic Operations Executive to join this fantastic team and help drive their operational excellence as they continue to grow.

You will be responsible for supporting the day-to-day operations of the company reporting to the wonderful Senior Operations Manager, ensuring that processes run smoothly and efficiently underpinning growth.

This role requires a strategic thinker with strong communication and project management skills to manage multiple tasks in a fast-paced and sometimes chaotic environment! The ideal candidate will have experience in operations and/or logistics, a keen understanding of the food or consumer products industry, and a passion for promoting healthy living.

Key Responsibilities:

Operational Management:

• Oversee the daily operations of the company, including inventory management, logistics, and distribution.
• Develop and implement operational policies and procedures to improve efficiency and productivity.
• Monitor and analyse key performance indicators (KPIs) to ensure operational targets are met.

Supply Chain:

• Raise purchase orders and check on lead times with suppliers/ freight partners to ensure timely delivery of high-quality raw materials.
• Optimise supply chain processes to reduce costs and improve reliability.
• Update inventory report and circulate company wide.
• Book deliveries into our warehouses,
• Physical requirements to collect and move stock between locations/offices to events with the team

Quality Assurance:

• Ensure all products meet the company’s quality standards and comply with industry regulations.
• Implement and oversee quality control processes throughout the production cycle.
• Conduct regular audits and inspections to identify areas for improvement.

Process Improvement:

• Identify opportunities for process improvements and cost-saving initiatives.
• Implement methodologies to streamline operations.
• Develop and manage projects aimed at operational enhancements.

Customer Service:

• Manage DTC and trade customer enquiries across 2 inboxes to ensure customer satisfaction and address any operational issues that may arise.
• Analyse customer feedback to inform operational decisions and improvements.
• Help with packing and dispatching orders to customers and retailers

Compliance and Safety:

• Ensure compliance with health, safety, and environmental regulations.
• Maintain up-to-date knowledge of industry standards and legal requirements.
• Implement safety protocols to ensure a safe working environment for all employees.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
• 1-3 years of experience in operations management, preferably within the food or FMCG industry.
• Strong understanding of supply chain management and logistics.
• Excellent organisation and time management skills.
• Proficiency in using operations management software and tools including Shopify.
• Exceptional problem-solving abilities and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of Xero, Shopify, Gorgias, warehouse management software