Operations Executive

Musselburgh Racecourse; Musselburgh; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Enhanced employer pension contribution

30 days holiday per year

Free onsite parking

Free tickets for selected Racedays

Access to a wellbeing app

Enhanced maternity, paternity and sick

Job summary

Musselburgh Racecourse is seeking an Operations Executive to plan, prepare and deliver a great experience for our racegoers. You will work with racecourse teams, contractors and suppliers to ensure details are in place and events run smoothly.

This role suits someone organised, proactive and calm under pressure, with strong communication skills and a collaborative, hands-on approach in a busy events environment.

Qualifications

• Highly organised, detail oriented with ability to juggle priorities.
• Proactive and practical; takes ownership and finds solutions.
• Calm under pressure in a busy events environment.
• Strong communicator; builds relationships with colleagues, contractors and suppliers.
• Team player who is flexible and willing to pitch in where needed.
• Customer-focused; strives to deliver a welcoming experience for racegoers.

Responsibilities

• Attend contractor, supplier and planning meetings, capturing key actions and communicating these to the wider team.
• Prepare and distribute Operations Briefing Documents and racegoer information for the website.
• Coordinate entertainment and transport providers and support other raceday requirements.
• Take a lead role in raceday set-up and entrance systems, helping to ensure a smooth and successful event.
• Complete raceday cash-up and associated financial processes.
• Coordinate communication and raceday availability for the Customer Care Team, ensuring appropriate staffing levels for each fixture.
• Issue annual employee contracts and support health and safety refresher sessions.
• Induct new employees, deliver raceday briefings and respond to team queries.
• Assist with coordinating annual maintenance works and maintain accurate records of weekly tests and inspections.
• Attend weekly Operations meetings, record and allocate actions, and follow up to ensure they are completed promptly.
• Raise purchase orders for suppliers and contractors and ensure invoices are submitted promptly.
• Maintain accurate financial records to support the Head of Operations in delivering annual activities within budget.
• Provide cover and support to the Office Manager and reception team when required.
• Coordinate and communicate non-raceday events to the wider team, providing operational support as needed.

Skills

Highly organized

Proactive

Calm under pressure

Strong communicator

Team player

Customer-focused

Job description

If you enjoy variety, working with people and seeing plans come together, this could be the role for you. As our Operations Executive, you’ll be at the heart of our raceday's and events, helping to plan, prepare and deliver a great experience for our racegoers.

You’ll work with teams across the racecourse, as well as raceday employees, contractors and suppliers, making sure the details are in place and everything runs smoothly. It’s a varied, hands-on role for someone who is organised, proactive and thrives in a busy event environment.

General Responsibilities include:

Raceday

• Contribute to annual raceday planning, bringing forward ideas and features to enhance the racegoer experience.
• Attend contractor, supplier and planning meetings, capturing key actions and communicating these to the wider team.
• Prepare and distribute Operations Briefing Documents and racegoer information for the website.
• Coordinate entertainment and transport providers and support other raceday requirements.
• Take a lead role in raceday set-up and entrance systems, helping to ensure a smooth and successful event.
• Complete raceday cash-up and associated financial processes.

Customer Care Team

• Coordinate communication and raceday availability for the Customer Care Team, ensuring appropriate staffing levels for each fixture.
• Issue annual employee contracts and support health and safety refresher sessions.
• Induct new employees, deliver raceday briefings and respond to team queries.

Venue & Operations

• Assist with coordinating annual maintenance works and maintain accurate records of weekly tests and inspections.
• Attend weekly Operations meetings, record and allocate actions, and follow up to ensure they are completed promptly.

Finance

• Raise purchase orders for suppliers and contractors and ensure invoices are submitted promptly.
• Maintain accurate financial records to support the Head of Operations in delivering annual activities within budget.

Wider Team Support

• Provide cover and support to the Office Manager and reception team when required.
• Coordinate and communicate non-raceday events to the wider team, providing operational support as needed.

Skills & Attributes

We’re looking for someone who is:

• Highly organised - able to juggle competing priorities and deadlines while maintaining excellent attention to detail.
• Proactive and practical - confident taking ownership, anticipating what needs to be done and finding solutions.
• Calm under pressure - comfortable working in a busy event environment and able to adapt when plans change.
• A strong communicator - confident building positive working relationships with colleagues, raceday employees, contractors and suppliers.
• A team player - approachable, flexible and happy to get stuck in wherever support is needed.
• Customer focused - committed to helping deliver a welcoming and enjoyable experience for our racegoers.

About Musselburgh Racecourse

Musselburgh Racecourse is an exciting and fast‑paced place to work, where no two raceday's are quite the same. We pride ourselves on creating memorable experiences for our racegoers and delivering events to a consistently high standard.

Our success relies on great teamwork, attention to detail and people who are willing to get involved. Joining our team means becoming part of a friendly, hands‑on environment where everyone plays their part in bringing our raceday's and events to life.

What we offer:

• Enhanced employer pension contribution
• 30 days holiday per year, inclusive of bank holidays
• Free onsite parking
• Free tickets for selected Raceday’s across the group
• Access to a wellbeing app
• Enhanced maternity, paternity and sickness policies

Hours of work:

• 37 hours per week, standard working hours are Monday - Thursday 09:00-17:00and Friday 9.00- 16.30
• Evening and weekend work is expected in line with business needs with theabilityto work occasional irregular hours during race events and busy periods.
• This is with a flexible working system that allows time to be accrued and booked.
• This role is based on-site at Musselburgh Racecourse and therefore reliable commute to Musselburgh is essential.