Field Service Engineer

City of Shakopee, MN; Leicester; Hybrid; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Competitive benefit plans

Flexible time off

Professional development opportunities

Job summary

Emerson is seeking a professional to provide after-sales service on Ovation control systems throughout the UK and Ireland. The successful candidate will perform maintenance, installations, and customer training. Relationship-building and problem-solving abilities are essential for this role.

Hands-on experience with distributed control systems and a full UK driving licence are required. The company values employee wellbeing and offers flexible leave options and competitive benefits.

Qualifications

• Experience servicing, commissioning, or supporting DCS in industrial settings.
• Practical knowledge of control principles including loop tuning.
• Ability to apply technical data to real-world challenges.

Responsibilities

• Provide after-sales service for Emerson Ovation control systems.
• Perform maintenance, installation, and repair services at customer sites.
• Deliver on-site customer training and support.

Skills

Hands-on experience with distributed control systems (DCS)

Knowledge of control and instrumentation principles

Technical data interpretation

Communication skills

Ability to work autonomously

Full UK driving licence

Education

Engineering qualification or equivalent practical experience

Job description

In This Role, Your Responsibilities Will Be:

• Provide professional after‑sales service and support for Emerson Ovation control systems, with a primary focus on Ovation solutions


• Perform first line maintenance, site installation, commissioning, upgrades, start‑up and repair services at customer locations


• Undertake and support hardware and software modification programmes to meet customer and operational requirements


• Use intelligent field devices and system data to analyse performance and translate insights into practical customer recommendations


• Deliver on‑site customer training on system operation, application, and service best practices


• Support customers in resolving technical and application issues, including complex or persistent problems


• Participate in an on‑call support rota as required to ensure continuity of service


• Collaborate with sales and service colleagues by supporting product demonstrations, service proposals, and customer engagements


• Identify service and product opportunities and contribute to continuous improvement initiatives


• Work flexibly across customer sites throughout the UK and Ireland, including planned travel and occasional extended assignments, in line with business and customer needs

Who You Are:

• You build strong relationships by placing the customer at the centre of your work and responding with curiosity, empathy, and practical solutions. You approach challenges with a results‑focused mindset, acting decisively while adapting to changing priorities in dynamic site environments. You apply sound judgement and structured thinking to diagnose problems, evaluate options, and deliver effective outcomes. You work well across teams and boundaries, sharing knowledge openly and collaborating with colleagues to achieve shared goals while maintaining high standards of integrity and professionalism.

For This Role, You Will Need:

• Hands‑on experience servicing, commissioning, or supporting distributed control systems (DCS) within an industrial, power generation, or process environment


• Practical knowledge of control and instrumentation principles, including control loop configuration and tuning


• The ability to interpret technical data and apply it to real‑world operational challenges


• Clear, confident communication skills with the ability to engage effectively with customers and colleagues


• The ability to work autonomously while remaining connected to a wider service team


• A full UK driving licence and the ability to travel regularly to customer sites across the UK and Ireland

Preferred Qualifications That Set You Apart:

• Experience working with Emerson Ovation, DeltaV, or comparable distributed control systems


• Exposure to Power, Water, or similar regulated industrial environments


• Experience delivering customer training or supporting system upgrades and preventative maintenance activities


• An engineering qualification or equivalent practical experience in electronics, control engineering, computer science, or a related field

Our Culture & Commitment to You:

• At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.


• We recognise the importance of employee wellbeing. We prioritise providing competitive benefit plans to meet yours and your family’s physical, mental, financial, and social needs. We provide wellbeing benefits, healthcare plans and eyecare, benefits centred around professional development, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid family leave (maternal, adoption and paternal) and holiday leave.


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