Operations Engineer (FTC)

Morningstar; Greater London; On-site; GBP 36,000 - 49,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Morningstar is seeking an Operations Engineer for a 12-month fixed-term contract based in our London office. You will monitor and support the Market Data application stack, collaborating with teams in London and Mumbai, and contribute to cloud migration efforts and tooling improvements.

Key focus areas include strong incident management, monitoring enhancements, and reliable deployment practices. The role requires 40-hour weeks with shift rotations, including late finishes and holidays.

Qualifications

• Demonstrated troubleshooting of live, business-critical systems.
• Service-focused mindset with ability to own incidents end-to-end.
• Able to work independently within a support rota.
• Strong written and verbal communication skills.
• Experience with monitoring/observability tools.

Responsibilities

• Provide 1st and 2nd line operational support across London and Mumbai.
• Improve monitoring, alerting, and operational visibility.
• Deploy, configure, and validate software changes to the Market Data stack.
• Respond to internal/external requests promptly and professionally.
• Create and maintain clear operational documentation.
• Participate in shift rotations and training.

Skills

Troubleshooting

Service mindset

Independent worker

Communication

Monitoring

Tools

Splunk

New Relic

GitHub

Bitbucket

Terraform

Kubernetes

Harness

Job description

About Morningstar

Morningstar is a leading global provider of independent investment insights, serving both individual and institutional investors across public and private markets. Our offerings include a wide range of data, research, and investment management services, with $300+ billion in assets under management. Operating in 32 countries, Morningstar supports financial advisors, asset managers, retirement plan providers, and more with comprehensive investment solutions.

The Role

The Market Data team collect, store, and distribute real-time financial data from over 250 exchanges globally. As part of our ongoing platform transformation, we are migrating services and operational capabilities toward a cloud-based environment. We are looking for a Operations Engineer to join us on a 12 month fixed-term contract. You will monitor and support the Market Data application stack and infrastructure, working closely with teams in London and Mumbai, as well as development partners and third-party vendors, to investigate and resolve operational issues. You will help ensure strong monitoring coverage and operational visibility, deploy software changes, and contribute to infrastructure and cloud migration initiatives. Within the first 3-6 months, you are expected to operate independently within the support rota, confidently deploy changes, deliver meaningful monitoring improvements, and act as a trusted operational partner to development teams. This is not a pure development or platform engineering role. The focus is on operational excellence, service reliability, and ownership, with opportunities to influence tooling, automation, and process improvements as the platform evolves.

Place of Work: This position is based in our London office. Hours of Work: 40 hours per week. Following an initial training period, the role includes participation in a shift rotation, which may involve late finishes, weekend work, and Public/Bank Holidays.

Responsibilities

• Provide reliable 1st and 2nd line operational support across London and Mumbai, independently diagnosing and resolving the majority of issues and escalating complex or high-risk incidents where appropriate.
• Proactively improve monitoring, alerting, and operational visibility, implementing enhancements directly or working with development teams as required.
• Deploy, configure, and validate software changes to the Market Data application stack in line with established change and release processes.
• Respond to internal and external operational requests in a timely and professional manner, ensuring appropriate follow-through to resolution.
• Create and maintain clear, accurate operational documentation to support knowledge sharing and consistency.
• Participate in shift rotations, training, and operational activities consistent with the responsibilities of the role.

Requirements

• We’re looking for a technically capable Operations Engineer with strong troubleshooting skills and a service-focused mindset.
• 2+ years’ experience in a Technical Operations, Production Support, or SRE-aligned role supporting live, business-critical systems.
• Solid experience with Windows Server environments and Wintel-based infrastructure.
• A working understanding of networking fundamentals and common protocols.
• Practical scripting or automation experience using PowerShell and/or Python.
• Hands-on experience with monitoring and observability tools (e.g. Splunk, New Relic, or similar).
• Exposure to CI/CD, infrastructure, or deployment tooling (e.g. GitHub, Bitbucket, Terraform, Kubernetes, Harness, or comparable tools), with the ability to learn new tooling as required.
• Experience supporting cloud-hosted services, preferably within AWS or hybrid environments.
• Strong written and verbal communication skills, and the ability to work independently while collaborating effectively across teams.
• Experience supporting financial services or market data platforms is advantageous but not essential.

Base Salary Compensation Range

GBP 36.300,00-48.766,66

Bonus Target: 5% Annual. We expect the compensation and target bonus for this role to fall within the stated range. The specific compensation offered will depend on the candidate’s qualifications, experience, and other job-related factors.

Hybrid Work Environment & Benefits

Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

Legal Entity

301_MstarEurLtd Morningstar Europe Ltd (UK) Legal Entity

Company Overview

Morningstar is a global independent investment research and financial data company. Here, you'll help uncover what’s hidden, simplify what’s complex, and create insights that empower investor success.

Morningstar Development Program

Morningstar is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisions—including recruitment, hiring, compensation, training, promotion, transfer, discipline, termination, and other personnel matters—without regard to race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.