Operations Engineer

Holt Executive Ltd; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Holt Executive Ltd in Greater London is seeking an Operations Engineer to join a growing satellite communications organisation, supporting deployment, operation and development of next-generation satellite connectivity solutions.

You will work with Operations, Development and Systems Engineering teams to provide advanced technical support for user terminals, troubleshoot complex issues, support software and firmware releases, and help improve system performance across applications.

Qualifications

• At least 3 years' experience in satellite communications and RF technologies.
• Experience with IP networks, including routing and switching.
• Good working knowledge of Linux and Python.
• Systematic, methodical troubleshooting and problem solving.
• Experience using AI tools to support technical work.
• Excellent written and verbal communication skills with non-technical audiences.
• Understanding regulatory requirements and testing standards for land, maritime and aviation applications.
• Experience using RF testing and measurement equipment.
• Degree in a relevant engineering or technical discipline (Information Systems, CS, Electrical/Computer Engineering).
• Working understanding of cellular technologies such as 3GPP and 4G.

Responsibilities

• Provide Tier 3 operational support for user terminals and troubleshoot complex issues.
• Plan and test firmware and software releases for user terminal technologies.
• Deliver hands-on training on new features to Operations teams and distribution partners.
• Collaborate with Development and Systems Engineering teams to identify issues and improve user terminal performance.
• Investigate and reproduce reported technical issues in collaboration with equipment vendors.
• Create and maintain technical documentation covering operational standards, procedures and processes.
• Support the installation, configuration and deployment of user terminals.
• Work directly with distribution partners to provide on-site technical support when required.

Skills

Satellite communications

RF technologies

IP networking

Linux

Python

Troubleshooting

AI tools usage

Regulatory testing

RF testing equipment

3GPP/4G knowledge

Education

Engineering degree (Information Systems / CS / Electrical / Computer)

Tools

RF testing equipment

Job description

An exciting opportunity has arisen for an Operations Engineer to join a growing satellite communications organisation, supporting the deployment, operation and ongoing development of next-generation satellite connectivity solutions.

Working closely with Operations, Development and Systems Engineering teams, you will provide advanced technical support for user terminals, troubleshoot complex issues, support software and firmware releases, and help improve system performance across a range of applications.

This is an excellent opportunity for an engineer with a background in communications, RF technologies and IP networking to work on technically challenging projects within a rapidly evolving industry.

Key Responsibilities

• Provide Tier 3 operational support for user terminal services, including troubleshooting, debugging and resolving complex technical issues.
• Plan and test new firmware and software releases across a range of user terminal technologies.
• Deliver hands-on training on new features and terminal equipment to Operations teams and distribution partners.
• Collaborate with Development and Systems Engineering teams to identify issues and improve user terminal performance.
• Investigate and reproduce reported technical issues in collaboration with equipment vendors.
• Create and maintain technical documentation covering operational standards, procedures and processes.
• Support the installation, configuration and deployment of user terminals.
• Work directly with distribution partners to provide on-site technical support when required.

Requirements

• At least 3 years' experience working with satellite communications and RF technologies.
• Experience with IP networks, including routing and switching.
• Good working knowledge of Linux operating systems and experience programming in Python.
• A systematic and methodical approach to troubleshooting, debugging and problem-solving.
• Experience using AI tools to support technical work.
• Excellent written and verbal communication skills, with the ability to explain technical issues and solutions to both technical and non-technical audiences.
• An understanding of regulatory requirements and testing standards relevant to land, maritime and aviation applications.
• Experience using RF testing and measurement equipment.
• A degree in a relevant engineering or technical discipline, such as Information Systems, Computer Science, Electrical Engineering or Computer Engineering.
• A working understanding of cellular communications technologies, such as 3GPP and 4G.
• Electrical and mechanical skills relevant to satellite communications equipment.

You will play an important role in supporting the successful deployment and operation of satellite user terminals, working across technical support, testing, system performance and product development.

If you have a strong technical background in Satellite Communications and RF, enjoy investigating complex engineering challenges and thrive in a collaborative environment, we'd be keen to hear from you.