SATCOM NOC Engineer

Savant Recruitment; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

Savant Recruitment is seeking an experienced SATCOM NOC Support Engineer to join a leading telecommunications organization in the UK. This role involves monitoring, management, and support of satellite communication services as part of a 24/7 shift rotation.

The engineer will provide first-line incident management and operational support across various critical services, working on satellite platforms. Previous experience in a SATCOM environment and incident management is essential. This is an initial 6-month contract with potential for extension.

Qualifications

• Previous experience within a Satellite Communications (SATCOM) environment is essential.
• Experience working within a Network Operations Centre (NOC) is required.
• Ability to work a 24/7 shift rota.

Responsibilities

• Monitor and manage satellite communication platforms.
• Conduct first-line incident management and operational support.
• Coordinate with internal teams and ensure service availability.

Skills

24/7 operational environment experience

Excellent troubleshooting skills

Strong communication skills

Incident and fault management experience

Understanding of satellite communications technologies

Job description

We are looking for an experienced SATCOM NOC Support Engineer to join a leading telecommunications organisation supporting critical satellite communication services.

This is an initial 6-month contract with the potential for extension, working onsite as part of a 24/7 shift rotation.

The Role

You’ll be responsible for the monitoring, management and support of satellite communication platforms, providing first-line incident management and operational support across a range of business-critical services.

Working within a 24/7 Network Operations Centre, you’ll investigate faults, restore services, coordinate with internal teams and customers, and ensure service availability across UK and global satellite networks.

Key Responsibilities

• 24/7 monitoring and incident management of SATCOM platforms and managed services
• First-line fault diagnosis and resolution
• Incident reporting and customer communications
• Support disaster recovery and service restoration activities
• Monitor network performance and elevate issues where required
• Process customer service requests and bookings
• Liaise with internal engineering teams and external partners
• Support the operation of Earth Station equipment and satellite services
• Maintain accurate operational documentation and shift handovers
• Previous experience within a Satellite Communications (SATCOM) environment (essential)
• Experience working within a Network Operations Centre (NOC)
• Incident and fault management experience
• Strong understanding of satellite communications technologies
• Experience supporting 24/7 operational environments
• Excellent troubleshooting and communication skills
• Ability to work a 24/7 shift rota

Experience supporting services such as TV Broadcast, VSAT, OneWeb, EGNOS, Avanti, Skylogic, SCPC or similar satellite platforms would be highly advantageous.