Operations Division Administrator

University of Manchester; Manchester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Generous employer pension contribution

Christmas closure across departments

Purple Place employee discount

Job summary

University of Manchester is seeking a Divisional Administrator for the School of Biological Sciences at the Oxford Road campus. You will support divisional operations across the university and hospitals, engaging with academic, clinical and operational activities in a dynamic environment.

You will work with the Division Operations Manager, handling priorities, signposting to other areas, and maintaining data in electronic systems to ensure smooth running of the business area.

Qualifications

• Good standard of education, with GCSE Maths and English at grade C or above, or equivalent experience.
• Experience providing effective administrative support and exemplary customer service to senior staff.
• Excellent interpersonal and communication skills with a diverse range of stakeholders.
• Excellent organisational skills with the ability to plan and prioritise busy workloads with deadlines.
• Demonstrate a high level of accuracy and attention to detail.

Responsibilities

• Act as first point of contact and offer excellent customer service to stakeholders.
• Liaise with NHS and UoM teams to resolve requests and queries.
• Support delivery of key processes and projects across People, Finance and Estates.
• Manage competing priorities and deadlines to ensure timely delivery of activities.
• Maintain data on electronic systems related to academic activities.

Skills

Interpersonal skills

Communication skills

Organisational skills

Attention to detail

Time management

Customer service

Education

GCSE Maths and English (C or above)

Tools

Oracle

iProc

PURE

Key Travel

Job description

We are seeking an organised, proactive and people-focused individual to join our team as a Divisional Administrator within the School of Biological Sciences, Faculty of Biology, Medicine and Health. This role offers an exciting opportunity to contribute to the smooth running of divisional operations across the University’s Oxford Road campus and Wythenshawe Hospital, supporting academic, clinical and operational activity within a dynamic and inclusive environment.

You will be responsible for:

• To act as first point of contact and offer an excellent customer service to all stakeholders, including on-site operational support as per business need ensuring effective signposting to other business areas as required.
• Act as a liaison, working with the Division Operations Manager, between NHS and UoM teams to resolve requests and queries effectively.
• Provide support to the Senior Administrator with the delivery of key processes and projects across all areas including People, Finance and Estates in order to ensure the smooth running of the business area.
• Manage competing priorities and work to deadlines, when necessary, in order to ensure operational activity is delivered in a timely manner.
• Support the maintenance of data on electronic systems associated with academic activities and related University exercises.

We welcome candidates who bring diverse perspectives, experiences, and approaches to their work.

About You

We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate:

Essential Criteria:

• Good standard of education, with a grade C or above in GCSE Maths and English Language, or equivalent, or relevant professional experience, preferably in a higher education / NHS trust environment.
• Experience of providing effective and efficient administrative support and exemplary customer service to senior staff.
• Excellent interpersonal and communication skills (written and verbal), demonstrating an ability to interact with a diverse range of internal and external stakeholders.
• Excellent organisational skills with the ability to plan and prioritise own workload with multiple conflicting priorities and strict deadlines in a busy environment.
• Demonstrate a high level of accuracy and attention to detail.

Desirable Criteria:

• Knowledge and experience of using University systems such as Oracle, iProc, PURE and Key Travel.
• Experience of working within the higher education sector with an understanding of the external environment in which it operates.
• Experience of working with NHS Trusts.

We value transferable skills and real-world experience as much as formal qualifications.

Our benefits include:

• Generous employer pension contribution
• Christmas closure across all departments outside of annual leave and bank holidays
• Purple Place employee discount platform

For more information, please see University of Manchester Benefits. You can also find information on our Flexible and Hybrid working here.

We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy.

Enquiries about the role, shortlisting and interviews

Name: Kirsty Regan

Email Address: [e-mail]

General enquiries and administrative support

[e-mail]

Technical and job portal support

https://jobseekersupport.jobtrain.co.uk/support/home

This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.

Applications close at midnight on the closing date.

Further particulars (with person specification) linked below.