Operations Director, Private Clients Growth Transformation

hyperiongrp; Greater London; Hybrid; GBP 120,000 - 170,000; Full time

Job summary

Howden is seeking an experienced Operations Director for Private Clients, with flexibility across the UK and regular London office presence. You will shape the operating model, lead transformations, and work closely with the CEO, CFO and Executive Team to ensure scalable, resilient operations that deliver exceptional client outcomes.

You will drive integration across Insurance, Mortgages and Wealth propositions, oversee governance and risk, and lead a high-performing leadership team through a

Qualifications

• Proven experience leading large-scale operational functions within Insurance, Wealth, Mortgages or other regulated financial services environments.
• Experience operating at a comparable level of organisational complexity, with responsibility for significant budgets, multiple management layers and geographically dispersed teams.
• A track record of delivering operational excellence, transformation and measurable business improvement.
• Demonstrable experience leading organisations through growth, integration, acquisition or operating model change.
• Strong commercial and financial acumen, with accountability for performance, efficiency and cost management.
• Experience building and developing leadership teams and creating high-performing cultures.
• Highly effective stakeholder management skills, with the ability to influence and challenge at Executive level.
• Strong understanding of governance, risk and regulatory requirements within customer-focused environments.
• The ability to balance strategic thinking with hands-on delivery and execution.

Responsibilities

• Lead and continually evolve the operating model to support growth, efficiency, scalability and service excellence.
• Own the operational transformation agenda, ensuring initiatives are aligned to business strategy and deliver measurable commercial and operational outcomes.
• Drive improvements across productivity, service, quality, customer experience and cost performance measures.
• Identify opportunities to leverage technology, data, automation and AI to enhance operational effectiveness and decision-making.
• Lead the integration of acquired businesses and realise associated operational and commercial synergies.
• Establish and maintain robust operational governance, risk and resilience frameworks.
• Build and develop a high-performing Operations leadership team, fostering a culture of accountability, collaboration and continuous improvement.
• Partner closely with Executive stakeholders to influence decision-making and support the delivery of strategic objectives.

Skills

Operational leadership

Regulated financial services

Stakeholder management

Budget management

Governance & risk

Strategic execution

Job description

Howden is seeking an experienced Operations Director for Private Clients, with flexibility across the UK and regular London office presence. You will shape the operating model, lead transformations, and work closely with the CEO, CFO and Executive Team to ensure scalable, resilient operations that deliver exceptional client outcomes.

You will drive integration across Insurance, Mortgages and Wealth propositions, oversee governance and risk, and lead a high-performing leadership team through a