Operations Director - Interiors & Fit Out

People Group Limited; Brentwood; On-site; GBP 90,000 - 130,000; Full time

Job summary

People Group Limited is seeking an experienced Operations Director to work closely with the owner and leadership team as the interiors & fit-out contractor enters its next growth stage.

You will shape operational controls, review performance, and implement structure to enable scalability, while mentoring the team and developing client relationships for new opportunities.

Qualifications

• Senior operational leadership experience within commercial fit-out or refurbishment.
• Strong technical understanding of fit-out project delivery.
• Experience in a mid-large sized, structured contractor environment.
• Commercially astute with understanding of project performance, risk and margin.
• Track record of improving operational systems, processes and ways of working.
• Strong leadership with an interest in developing people.
• Client-facing and comfortable developing relationships, existing and new.
• Entrepreneurial in approach, able to challenge and introduce new ideas.

Responsibilities

• Review operational processes, project delivery and commercial performance with the leadership team.
• Identify improvements and implement new ideas to scale the business.
• Mentor and develop individuals, creating progression opportunities within the team.
• Strengthen client relationships and develop new opportunities leveraging your network.

Skills

Senior operational leadership

Fit-out delivery knowledge

Contractor environment experience

Commercially astute

Leadership and mentoring

Client relationship management

Entrepreneurial mindset

Job description

Some Operations Director roles are about maintaining what is already there. This one is about helping shape what comes next.

We are working exclusively with a successful and rapidly growing interiors & fit-out contractor looking to appoint an Operations Director to work closely with the owner and senior leadership team as they enter the next stage of their growth.

The business has built an excellent reputation through the quality of its delivery and long-standing client relationships. With continued growth comes the opportunity to strengthen the structure behind the business, and they are looking for someone who can bring the experience, ideas and leadership to help them do exactly that.

Ideally coming from a larger fit-out or construction contractor, you will bring an understanding of the systems, processes and operational controls that allow businesses to scale successfully. Importantly, this isn't about making a growing contractor overly corporate, it's about identifying what works, what could work better and introducing the right level of structure to take the business forward.

You'll have genuine influence across the company, reviewing operational processes, project delivery and commercial performance while working with the existing leadership team to identify improvements and implement new ideas.

People will be equally important. The owner is passionate about developing from within, so they want someone who enjoys mentoring and developing individuals, creating progression opportunities and helping the existing team grow alongside the business.

From a client perspective, you'll take an active role in strengthening established relationships while using your own network and industry knowledge to help develop new opportunities and relationships.

What we're looking for:

• Senior operational leadership experience within commercial fit-out or refurbishment.
• Strong technical understanding of fit-out project delivery.
• Experience gained within a mid-large size, structured contractor environment.
• Commercially astute with a strong understanding of project performance, risk and margin.
• A track record of improving operational systems, processes and ways of working.
• Strong leadership skills with a genuine interest in developing people.
• Client-facing and comfortable developing both existing and new relationships.
• Entrepreneurial in your approach, with the confidence to challenge existing ways of working and introduce new ideas.

This could be particularly well suited to an experienced Operations Director, Commercial Director or Divisional Director who has worked within a larger contractor but likes the idea of joining a more agile business where they can have a genuine influence.