Operations Director - Brooklands

The Peninsula Hotels; London; On-site; GBP 70,000 - 120,000; Full time

Job summary

A leading luxury hotel in London is seeking an Operations Director for its prestigious Brooklands operations. The role involves overseeing operations, maximizing revenue, and ensuring exceptional guest service within distinct dining environments. Candidates should have substantial experience in upscale hospitality, strong leadership abilities, and a passion for providing top-tier service.

Benefits

Market-leading remuneration

Service charges

Attractive benefits

Qualifications

• Minimum 3-year experience in a similar role within a Luxury Hotel environment.
• Strong people leader having prior experience managing a team.
• Fluent English communication proficiency, expertise in a second language desirable.

Responsibilities

• Oversee daily operations ensuring high levels of guest satisfaction.
• Manage revenue targets, operational data, and budget compliance.
• Develop sales strategies and promotions for food & beverage.

Skills

Time management

Communication

Organizational skills

Leadership

Job description

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Job Description

The Peninsula London is seeking to hire a talented

Job Description

The Peninsula London is seeking to hire a talented Operations Director for our Brooklands Operations, encompassing, Brooklands** Restaurant, Brooklands Bar and the Tasting Room. The Operations Director will demonstrate an exceptional experience in overseeing our operations, ensuring the provision of quality food and beverage service as an industry leader, and maximizing turnover while maintaining the highest possible departmental revenue and profit margin.

Brooklands** restaurant offers contemporary European cuisine from Michelin-starred Chef Director, Claude Bosi, widely considered to be one of Britain's leading culinary lights – as well as top-flight libations and cigars – in a collection of distinctive spaces inspired by the classic eras of British aviation and motorsport.

The venue, designed by London architects Archer Humphryes, comprises a sleek main dining room with a sweeping outdoor terrace with enchanting panoramic views across London’s skyline taking in iconic landmarks like St Pauls and the City, the London Eye, and Battersea as well as over three Royal Parks (Hyde Park, Green Park, and St James’ Park).

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charges, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team
  
  

Key Accountabilities

• Exceeds guest expectations with service, in keeping with the Peninsula Service Principles, focusing on the core principles. Looks for improvement for better service standards with a general theme of anticipating the guests' needs.
• Ensuring productively levels are concurrently met in the Restaurant, Bar and Tasting Room and understands the need to prudently manage utility/ payroll costs within stipulated budgetary requirements. Ensure the monthly and annual revenue targets are met and analyses all operational data to manage business periods, client needs and forecast future business.
• Manages the day to day operations ensuring the highest levels of guest satisfaction.
• Ensures successful and profitable leadership of the outlet.
• Suggest and develop sales strategy, promotions, activities, and budget to support the hotel in preparing the annual F&B marketing plan and budget.
• Hires, develops, motivates, supervises, and performance manages department colleagues in maintaining a culture in compliance with mission, vision, values and cores principles HSH.
  
  

General Requirements

• Minimum 3-year experience in a similar role within a Luxury Hotel environment with similar standards and expectations.
• Is a natural organiser, highly detailed and able to engage with guests.
• Strong people leader having prior experience managing a team.
• Excellent time management, communication and organisational skills, highly adaptable, naturally positive.
• Fluent English communication proficiency. Expertise in a second language would be desirable.
  
  

We are delighted to receive your CV and will liaise with suitable candidates directly.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Food and Beverage Services and Hospitality

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