Operations Director - Brooklands

HSH Group / The Peninsula Hong Kong; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

The Peninsula London seeks an Operations Director to oversee restaurant and bar services, ensuring exceptional guest experiences while managing operations profitably. This role calls for a leader with a strong background in luxury hotel environments, focusing on exceeding service expectations and optimizing operational performance.

Benefits

Market-leading remuneration

Service charges

Attractive benefits

Qualifications

• Minimum 3 years experience in a similar luxury hotel role.
• Proven leadership experience managing a team.
• Fluent in English; proficiency in a second language desirable.

Responsibilities

• Ensure guest satisfaction and exceed expectations.
• Manage day-to-day operations and budgets.
• Develop sales strategies and plan for food & beverage marketing.

Skills

Organizational skills

Attention to detail

Leadership experience

Time management

Communication

Job description

The Peninsula London is seeking to hire a talented Operations Director for our Brooklands Operations, encompassing the Brooklands Restaurant, Brooklands Bar, and the Tasting Room. The Operations Director will demonstrate exceptional experience in overseeing our operations, ensuring the provision of quality food and beverage service as an industry leader, and maximizing turnover while maintaining the highest possible departmental revenue and profit margins.

Brooklands Restaurant offers contemporary European cuisine from Michelin-starred Chef Director, Claude Bosi, widely considered to be one of Britain's leading culinary lights, as well as top-flight libations and cigars, in a collection of distinctive spaces inspired by the classic eras of British aviation and motorsport.

The venue, designed by London architects Archer Humphryes, comprises a sleek main dining room with a sweeping outdoor terrace offering enchanting panoramic views across London’s skyline, including iconic landmarks like St Paul’s, the London Eye, Battersea, and over three Royal Parks (Hyde Park, Green Park, and St James’ Park).

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charges, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key accountabilities

• Exceed guest expectations with service aligned with the Peninsula Service Principles, focusing on anticipation and continuous improvement of service standards.
• Ensure productive levels are met across the Restaurant, Bar, and Tasting Room, managing utility and payroll costs within stipulated budgets. Analyze operational data to manage business periods, client needs, and forecast future business.
• Manage day-to-day operations ensuring the highest levels of guest satisfaction.
• Lead the outlet successfully and profitably.
• Develop sales strategies, promotions, activities, and budgets to support the hotel in preparing the annual F&B marketing plan.
• Hire, develop, motivate, supervise, and performance-manage department colleagues, fostering a culture aligned with the mission, vision, values, and core principles of HSH.

General requirements

• Minimum 3 years of experience in a similar role within a luxury hotel environment with comparable standards and expectations.
• Strong organizational skills, attention to detail, and ability to engage with guests.
• Proven leadership experience managing a team.
• Excellent time management, communication, and organizational skills; highly adaptable and positive.
• Fluent in English; proficiency in a second language is desirable.

We look forward to receiving your CV and will contact suitable candidates directly.

Ideally located in Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London is just moments from iconic attractions including Royal Parks, Buckingham Palace, Harrods, and Big Ben. The hotel features 190 light-filled guest rooms and suites designed by Peter Marino, along with world-class restaurants, bars, the Peninsula Spa, and a luxury retail arcade.

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