Operations Director

ADECCO; London; Remote; GBP 80,000 - 92,000; Full time

Job summary

Join HACT as Operations Director, leading day-to-day operations and driving commercial success. You'll shape strategies to enhance social impact while managing finances and delivering key consultancy and research projects. This role offers a chance to influence decision-making at the highest level within a dedicated organization committed to social housing.

Qualifications

• Proven experience in business operations and financial management.
• Strong commercial acumen in enterprise or SaaS environments.
• Skilled in product development and contract negotiation.

Responsibilities

• Lead operational delivery ensuring efficiency and impact.
• Manage finances and performance reporting with strategic oversight.
• Drive commercial growth through SaaS platform development.

Skills

Strategic thinking

Team leadership

Commercial acumen

Stakeholder engagement

Product development

Education

Experience in business operations

Job description

Join HACT as Our New Operations Director

Location: Remote (with occasional UK travel)
Salary: circa £80,000k
Application Deadline: Monday 30th June 2025

Are you an inspiring leader with a passion for social impact? Do you bring strategic and commercial acumen to drive innovation and operational excellence? If so, HACT wants to hear from you.

About HACT

HACT is the charity at the heart of the UK's social housing sector. For over 65 years, we've championed the idea that housing is more than bricks and mortar, it's about transforming lives and communities. We work with housing providers and partners to deliver insight-led products, services, and innovations that drive social value and systemic change.

The Role: Operations Director

Adecco are pleased to be partnering with HACT to source for them their new Operations Director, you'll be a key member of the Executive Team, responsible for leading our day-to-day operations and driving our commercial success. You'll shape and deliver our business plan, manage our finances, and lead a high-performing team to deliver consultancy, research, and digital products that make a real difference.

Lead with Purpose. Deliver with Impact.

At HACT, we believe that a great social business starts with being a great business. In this role, you'll be at the helm of our commercial engine steering our financial strategy, driving performance, and ensuring we deliver exceptional value across everything we do.

You'll lead a talented and passionate delivery team, keeping our consultancy, research, projects, and product development on track and thriving. Whether it's supporting our platform, overseeing professional services, or guiding flagship initiatives like the Centre for Excellence in Community Investment, you'll be hands-on and deeply involved.

But that's just the beginning.

You'll also take the lead on strategic innovation developing our next generation of social value tools, expanding our consultancy partnerships, and scaling our trading subsidiary, HACTHAL. With three Leadership Team members, key heads of function, contractors, and external accountants reporting into you, your influence will be felt across the organisation.

Working closely with our Business Development Director and reporting directly to the Chief Executive, you'll also play a vital role in shaping our future alongside our Board. You'll be a trusted advisor and key contributor, providing regular, data-driven insights into our financial health, operational performance, and strategic progress. This role offers a unique opportunity to influence decision-making at the highest level, ensuring that our governance is robust, our ambitions are grounded in sound planning, and our impact is maximised. You'll collaborate with a committed and forward-thinking Board that values transparency, innovation, and the transformative potential of social housing, making this a highly rewarding leadership position for someone ready to drive meaningful change.

Key Responsibilities

• Lead HACT's operational delivery, ensuring efficiency, quality, and impact.


• Manage finances, budgets, and performance reporting with strategic oversight.


• Drive commercial growth, including SaaS platform development and consultancy services.


• Lead and coach a talented delivery team, fostering a culture of excellence and innovation.


• Represent HACT externally, building strategic partnerships and championing our mission.

What We're Looking For

• Proven experience in business operations, financial management, and team leadership.


• Strong commercial acumen and experience in enterprise or SaaS environments.


• A strategic thinker with a collaborative, entrepreneurial mindset.


• Skilled in product development, contract negotiation, and stakeholder engagement.


• Passionate about social impact and the transformative potential of housing.

HACT is a great place to work, to inspire and be creative. It is constantly changing and never sits still. It is also a place to be ambitious, for our sector, for our communities, for yourself and for each other. Come and be a part of it.

If you would like to discuss this role further and receive a copy of the candidate pack then we would love to hear from you, please click apply online today and a member of the team will be in touch.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.