Operations Delivery Manager

The Orchard Medical Centre; Bristol; On-site; GBP 42,000 - 62,000; Full time

Job summary

The Orchard Medical Centre, part of Network 4 PCN in South Gloucestershire, seeks an Operations and Delivery Manager to coordinate PCN-wide services, governance and improvement initiatives. The role covers budget monitoring, performance reporting, and collaboration with GP practices to enhance neighbourhood health outcomes.

You will lead cross-practice operations, ensure timely project delivery, and support new initiatives while maintaining strong stakeholder relationships and robust governance

Qualifications

• Understanding of operational management principles.
• Knowledge of governance, risk management and assurance.
• Understanding of performance monitoring and reporting.
• Knowledge of budget monitoring and financial management processes.
• Knowledge of workforce management principles.

Responsibilities

• Responsible for the day-to-day operational delivery of PCN priorities and services.
• Develop and maintain operational work plans, delivery schedules and tracking systems.
• Monitor progress against objectives and support timely resolution of issues and risks.
• Support implementation of new services, pathways and initiatives.
• Ensure governance processes are maintained and described in procedures.
• Maintain business continuity and resilience arrangements.
• Support recruitment, induction and onboarding activities.
• Coordinate delivery of PCN projects and improvement initiatives.

Skills

Operational management

Stakeholder engagement

Project coordination

Budget monitoring

Governance & assurance

Communication

Education

Degree level or equivalent experience

Tools

Microsoft Office 365

Job description

Theprimary purpose of this role is to work dynamically across the Primary Care Network (PCN). The roleof Operations and Delivery Manager is to take responsibility for the deliveryand smooth running of the operational services across the PCN on behalf ofthe PCN Practices. Network 4 runs a number of services for and on behalf ofthe practices including health checks, vaccines, Teledermatology andcontraceptive implants. Alongside this there are a steady number of projectslooking to improve health inequalities. This role is growing and asNeighbourhood working in the NHS is expanding this is an exciting opportunityin a part of the NHS that is developing and changing.

Youmust have experience in operational management including the ability toengage with multiple stakeholders demonstrating your excellentcommunication skills.

Youmust be detail focused with an eye to drive delivery of results for our servicesand identify areas for improvement and efficiency

The post holder must have a positive can-do approach, solve problems with limitedguidance and have the confidence to propose and try new things. They mustalso be willing to work flexibly which includes working evenings and weekendsat certain times of the year, as well as the ability to travel and workacross various practice locations and outreach in the community.

Main duties of the job

The main duties of this role are:

- Delivery ofPCN wide services including twice yearly seasonal vaccination campaigns

- Delivery andDevelopment of operational work plans ensuring performance against services canbe tracked and .

- Tracking ofproject activity to ensure activity is undertaken as planned and progress isidentified and highlighted if at risk.

-Takingresponsibility for the management of services and staff ensuring appropriategovernance and performance processes are followed.

-Takingresponsibility for creating and motivating teams as appropriate.

- Maintainingstrong relationships with Network 4 practices ensuring the PCN services servesthe practices needs and improve practice resilience and growth.

- Deliverservices that meet the needs of our neighbourhoods ensuring community input andfeedback is at the centre of our development

- Support thedelivery of PCN projects working with stakeholders to ensure projects meetinitiation requirements and ensuring project benefits are realised.

- Ensuringeffective communications in a timely and accurate manner.

- Takeaccountability and ownership of project deliverables and day to day managementof project issues within area of responsibility.

About us

Network 4Primary Care Network (PCN) is based in South Gloucestershire and comprises fourgeneral practices (Downend Health Group, Green Valleys Health, The OrchardMedical Centre, and Three Shires Medical Practice) and together serve a patientpopulation of approximately 69,000. We are a forward thinking Primary Care Networkdeveloping services for our patients working together with our GP practices atscale to provide greater proactive, personalised, coordinated, and moreintegrated health and social care for people close to home.

Network 4 PCN wasformed in 2019 to help improve practice resilience and are the centre of newinvestment in general practice. Through the Covid 19 pandemic PCNs evolved torespond to the pandemic which led to the Covid 19 vaccine campaigns. This involvedthe development of clinical and managerial leadership in a stressed NHSenvironment and in Network 4 we have retained this close working togetherbuilding and growing the team of people, some employed and working in thepractices and some working directly for the PCN. The PCN has developed multipleservices at scale and had the building blocks to expand as the NHS 10 year Planbrings further services from hospital into the community.

Job responsibilities

The Operations and Delivery Manager is responsible for supportingthe effective operational delivery of Network 4 Primary Care Network (PCN) priorities,services and programmes. Network 4 Primary CareNetwork (PCN) is based in South Gloucestershire and comprises four generalpractices (Downend Health Group, Green Valleys Health, The Orchard MedicalCentre, and The Three Shires Medical Practice) and together serve a patientpopulation of approximately 69,000.

Working closely with the Associate Director,Clinical Director, Practice Managers and PCN staff, the postholder willcoordinate operational activities across the PCN, ensuring that services aredelivered efficiently, contractual requirements are met and governanceprocesses are maintained.

The postholder will oversee performancereporting, budget monitoring, workforce coordination, project delivery andservice improvement activities. They will support the implementation of newinitiatives and service developments, ensuring appropriate planning, monitoringand stakeholder engagement arrangements are in place. The post holder willbuild working relationships with key staff and have line managementresponsibility within the team.

The Operations and Delivery Manager willplay a key role in supporting collaboration between member practices andpartners, helping to ensure the PCN delivers high quality, sustainable servicesthat improve patient outcomes and support the delivery of neighbourhood healthpriorities.

Key Responsibilities

Operational Management

• Responsible for the day-to-dayoperational delivery of PCN priorities and services.
• Develop and maintainoperational work plans, delivery schedules and tracking systems.
• Monitor progress against agreedobjectives and support timely resolution of issues and risks.
• Support implementation of newservices, pathways and operational initiatives.
• Ensure operational processesand procedures remain effective and fit for purpose.
• Maintain business continuityand resilience arrangements.
• Support the Associate Directorand Clinical Director in delivering PCN priorities.
• Establish effective systems toensure actions and commitments are monitored and completed.

Performance, Contracts and Reporting

• Support monitoring of all PCNcontractual requirements, including the Network Contract DES and locallycommissioned services.
• Maintain systems and processesfor monitoring performance measures, key performance indicators and serviceactivity.
• Produce regular performance,activity and assurance reports.
• Support member practices inmeeting contractual and reporting requirements.
• Monitor progress against agreeddelivery plans and milestones.
• Maintain evidence anddocumentation to support compliance and assurance processes.
• Identify areas whereperformance improvement may be required and support implementationofimprovement actions.
• Prepare reports and updates forthe PCN Board and relevant meetings.

Budget and Resource Management

• Work with PCN Finance lead tomonitor budgets and expenditure against agreed allocations for services.
• Work with PCN Finance lead on financialforecasting and budget planning processes.
• Support the development ofbusiness cases and financial assessments for service developments.
• Ensure procurement andexpenditure processes are undertaken in line with agreed financial procedures.
• Identify financial risks andescalate concerns appropriately.
• Promote value for money andefficient use of resources across PCN activities.

Service Development and Improvement

• Lead the development andimplementation of new services and care models.
• Coordinate service improvementprojects and operational development initiatives.
• Assist with the development ofbusiness cases, implementation plans and service specifications.
• Collect, analyse and presentinformation to support service evaluation and decision-making.
• Identify opportunities to improve operational efficiency, quality and patient experience.
• Support the development ofneighbourhood and integrated working arrangements.
• Assist in the implementationand evaluation of service changes.
• Promote continuous improvementand share learning across the PCN.

Governance, Quality and Compliance

• Maintain effective governanceand assurance processes across the PCN.
• Support compliance with PCNcontractual requirements and organisational policies.
• Maintain and monitor riskregisters, action plans and assurance logs.
• Coordinate Board, operationaland project governance meetings as required.
• Support compliance withInformation Governance, Data Protection and confidentiality requirements includingdata breaches.
• Support quality improvement,patient safety and clinical governance processes including the management of complaintsand reporting on Learning From Patient Safety Events.
• Ensure action arising fromaudits, reviews, incidents and complaints is monitored and completed.
• Maintain policies, proceduresand governance documentation.

Workforce Management

• Provide day-to-day managementand support for designated staff.
• Contribute to workforceplanning and service capacity reviews.
• Support recruitment, inductionand onboarding activities.
• Undertake appraisals andpersonal development reviews where appropriate.
• Support staff wellbeing,development and training activities.
• Monitor mandatory training andcompliance requirements.
• Foster collaborative workingacross the PCN team.

Project Coordination

• Coordinate delivery of PCNprojects, workstreams and improvement initiatives alongside operationaldelivery.
• Maintain project plans, actionlogs, risk registers and programme documentation.
• Monitor project milestones andprovide progress updates to relevant groups.
• Coordinate stakeholderengagement activities associated with projects and programmes.
• Produce project reports,briefing papers, project evaluation and presentations.
• Ensure agreed actions arefollowed through and completed within agreed timescales.
• Support evaluation of projectoutcomes and benefits.

Partnership Working

• Develop and maintain effectiveworking relationships with member practices and stakeholders.
• Act as a point of contact foroperational matters across the PCN.
• Represent the PCN at meetingsand local forums where appropriate.
• Work collaboratively withproviders, community services, voluntary sector organisations and systempartners.
• Support delivery of integratedneighbourhood working arrangements.
• Facilitate communication andcollaboration between member practices and partner organisations.

Person Specification

Knowledge and Skills

• Understanding of operational management principles.
• Understanding of governance, risk management and assurance.
• Understanding of performance monitoring and reporting.
• Knowledge of budget monitoring and financial management processes.
• Understanding of workforce management principles.
• Understanding confidentiality, Information Governance and Data Protection requirements.
• Excellent organisational and planning skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to interpret and present data effectively
• Excellent written and verbal communication skills.
• Ability to produce reports, business papers and presentations.
• Ability to monitor and manage budgets effectively.
• Strong stakeholder engagement and relationship management skills.
• Ability to work independently and use initiative.
• Proficient in Microsoft Office 365 applications.
• Knowledge of Primary Care Networks and NHS primary care structures.
• Knowledge of Network Contract DES requirements
• Knowledge of integrated neighbourhood working and partnership approaches.
• Knowledge of quality improvement methodologies.
• Experience using business intelligence or reporting tools.

Experience

• Experience of operational management within healthcare, primary care, public sector or comparable environments
• Experience of coordinating multiple workstreams and competing priorities
• Experience of budget monitoring and financial reporting
• Experience of performance monitoring and reporting
• Experience of project coordination and implementation
• Experience of developing and improving operational processes
• Experience of producing reports and presenting information to senior stakeholders
• Experience of managing staff or supervising teams
• Experience of working collaboratively across organisational boundaries
• Experience of Primary Care Networks or general practice
• Experience of service development and business case prepartion
• Experience of governance and assurance processes

Personal Attributes

• Professional, reliable and accountable.
• Collaborative and approachable.
• Commitment to continuous improvement.
• Commitment to improving patient outcomes and reducing health inequalities.
• Commitment to equality, diversity and inclusion.
• Able to maintain confidentiality and discretion.
• Able to travel to PCN sites and practices

Qualifications

• Educated to degree level or equivalent experience
• Evidence of continuing professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.