Operational Manager

GP Health Connect Limited; Greater London; On-site; GBP 36,000 - 42,000; Full time

Job summary

GP Health Connect Ltd. is seeking an Operations Manager to oversee day-to-day delivery of federated services, manage office infrastructure, and lead on-site and off-site staff teams.

You will develop, mobilise and launch new service initiatives under tight deadlines and budgets while ensuring safe, functional working environments across locations. The role requires a strong background in healthcare operations, staff supervision, and cross-site coordination, with a hands-on, flexible approach to

Qualifications

• Must have strong management background within primary care.
• Skilled in managing dispersed frontline teams and coordinating rotas.
• Proven ability to communicate clearly and maintain day-to-day relationships with GP practices, PCNs or external health partners.
• Experience overseeing office premises, utilities, contractors, and health and safety compliance.
• Proven ability to implement project plans, adapt to shifting priorities, and meet tight deadlines and budgets.
• Hands-on approach and flexibility to support out-of-hours services.

Responsibilities

• Workforce Leadership — oversee planning, recruitment, induction and staff development; line-manage and motivate clinical/administrative staff across locations.
• Stakeholder Management — develop and maintain relationships with GP practices, PCNs and the ICB, plus wider system partners.
• Service Delivery & Resilience — oversee daily operations across locations; ensure rotas are staffed and complaints managed.
• Service Performance — monitor and report service performance; provide data for business cases and governance presentations.
• Service Development — partner to design, mobilise and launch new clinical and support services under tight timescales.
• Office Management — run central office premises and service locations; manage facilities, supplies and safety compliance.
• Compliance & Quality — monitor adherence to regulations, information governance, budgets and NHS KPIs.

Skills

Healthcare Operations

Team Supervision

Relationship Maintenance

Facilities/Office Management

Execution & Adaptability

Flexible Mindset

Education

Degree level education

Management qualification (ILM 5+ / CIPD / CMI)

Job description

Reporting directly to the Business Manager,the Operations Manager will oversee the seamless, day-to-day delivery of ourfederated services, manage office infrastructure, and lead staff teams, bothon-site and off-site.

This role requires an efficient organiser whothrives on implementing plans smoothly. Under the guidance of the BusinessManager, you will also help to develop, mobilise and launch new serviceinitiatives under tight deadlines and budgets, while simultaneously sitemanaging to maintain safe, functional working environments for our various smallteams.

About You

Healthcare Operations -Must have strong managementbackground within primary care.

Team Supervision -Skilled in managingdispersed frontline teams, building staff morale, and coordinating complexrotas.

Relationship Maintenance -Proven abilityto communicate clearly and maintain positive day-to-day working relationshipswith GP practices, PCNs, or external health partners.

Facilities/Office Management -Experienceoverseeing office premises, utilities, local contractors, or general workplacehealth and safety.

Execution & Adaptability -Provenability to implement project plans, adapt to shifting operational priorities,and meet tight time and budget constraints.

Flexible Mindset -A hands-on approach,happy to pick up varying tasks to support a small team, with the flexibility tosupport out-of-hours services.

Main duties of the job

Key Responsibilities

Workforce Leadership -Oversee workforce planning and support recruitment, induction and staffdevelopment as appropriate. On anongoing basis, line-manage, support, and motivate aworkforce of clinical and administrative staff working flexible shift patternsin various locations.

Stakeholder Management -Develop andmaintain strong, collaborative working relationships with member generalpractices, Primary Care Networks (PCNs) and the ICB, plus wider system partners.

Service Delivery & Resilience -Overseedaily operations across multiple locations, ensuring evening, weekend, anddaytime rotas are robustly staffed and running smoothly. Effectively managecomplaints.

Service Performance -Monitor and reporton service performance, identifying risks, opportunities and areas forimprovement. Provide data for business cases and prepare presentations forBoard and other governance groups, as required

Service Development -Partner with theBusiness Manager to design, mobilise, and launch new clinical and supportservices under tight timescales and budgets.

Office Management -Oversee the dailyrunning of our central office premises and service locations, managingfacilities, supplies, and workplace health and safety compliance.

Compliance & Quality -Monitoradherence to CQC regulations, information governance, health and safetypolicies, budgets and NHS contract KPIs across all active operating sites.

About us

About Us

We are GP Health Connect Ltd, a progressive GP Federation dedicated to delivering integrated at-scale healthcare services across Runcorn, supporting 6 GP practices and approx. 67,000 patients.

We run a diverse portfolio of high quality, clinical and administrative services designed to support our practices and improve patient care at scale. Our services operate across a variety of community locations and frequently run in the evenings and weekends.

We are a small, tight-knit and dedicated headquarters team looking for an adaptable manager for the day-to-day execution of our services, driving continuous improvement and keeping our physical bases running perfectly.

What We Offer

Competitive salary of 36,000to 42,000 per annum

33 days annual leave, incl bankholiday allowance, rising to 35 after 5 years

Flexible working arrangementswhere appropriate

NHS aligned working environment

A highly supportive,collaborative, and purpose-driven working environment

The opportunity to make a realdifference to patient care and local services

Job responsibilities

The Role

Reporting directly to the Business Manager,the Operations Manager will oversee the seamless, day-to-day delivery of ourfederated services, manage office infrastructure, and lead staff teams, bothon-site and off-site.

This role requires an efficient organiser whothrives on implementing plans smoothly. Under the guidance of the BusinessManager, you will also help to develop, mobilise and launch new serviceinitiatives under tight deadlines and budgets, while simultaneously sitemanaging to maintain safe, functional working environments for our various smallteams.

Key Responsibilities

Workforce Leadership - Oversee workforce planning and support recruitment, induction and staffdevelopment as appropriate. On anongoing basis, line-manage, support, and motivate aworkforce of clinical and administrative staff working flexible shift patternsin various locations.

Stakeholder Management -Develop andmaintain strong, collaborative working relationships with member generalpractices, Primary Care Networks (PCNs) and the ICB, plus wider system partners.

Service Delivery & Resilience -Overseedaily operations across multiple locations, ensuring evening, weekend, anddaytime rotas are robustly staffed and running smoothly. Effectively managecomplaints.

Service Performance -Monitor and reporton service performance, identifying risks, opportunities and areas forimprovement. Provide data for business cases and prepare presentations forBoard and other governance groups, as required

Service Development - Partner with theBusiness Manager to design, mobilise, and launch new clinical and supportservices under tight timescales and budgets.

Office Management - Oversee the dailyrunning of our central office premises and service locations, managingfacilities, supplies, and workplace health and safety compliance.

Compliance & Quality - Monitoradherence to CQC regulations, information governance, health and safetypolicies, budgets and NHS contract KPIs across all active operating sites.

About You

We need a versatile, highly organised"all-rounder" who thrives in a supportive role within a small-teamenvironment, stays calm under pressure, handles tight deadlines with ease, andexcels at the practical execution of healthcare services.

Healthcare Operations - Must have strong managementbackground within primary care.

Team Supervision - Skilled in managingdispersed frontline teams, building staff morale, and coordinating complexrotas.

Relationship Maintenance - Proven abilityto communicate clearly and maintain positive day-to-day working relationships with GP practices, PCNs, or external health partners.

Facilities/Office Management -Experienceoverseeing office premises, utilities, local contractors, or general workplacehealth and safety.

Execution & Adaptability - Provenability to implement project plans, adapt to shifting operational priorities, and meet tight time and budget constraints.

Flexible Mindset - A hands-on approach,happy to pick up varying tasks to support a small team, with the flexibility tosupport out-of-hours services.

Person Specification

Knowledge

• Sound understanding of HR policies, employment legislation and people management principles.
• Knowledge of workforce performance management methodologies.
• Understanding of quality improvement and service evaluation techniques.
• Knowledge of safeguarding responsibilities and requirements within healthcare settings.
• Understanding of data protection legislation, GDPR and Information Governance.
• Knowledge of Health and Safety legislation and risk management processes.
• Understanding of governance frameworks and organisational compliance requirements.
• Knowledge of service planning, operational delivery and performance monitoring.
• Knowledge of NHS contractual frameworks and commissioning arrangements
• Understanding of Primary Care, Community Services and wider NHS structures
• Knowledge of service transformation and change management methodologies
• Understanding of NHS Long Term Plan priorities and integrated care models

Skills and Competencies

• Strong leadership skills with the ability to motivate, coach and develop teams.
• Skilled in managing dispersed frontline teams
• Ability to manage employee performance constructively and effectively.
• Proven ability to build a positive, inclusive and high-performance culture.
• Proven ability to manage difficult conversations and resolve employee relations issues professionally.
• Strong influencing and negotiation skills
• Ability to develop, monitor and improve service performance.
• Strong analytical and problem-solving skills.
• Ability to identify risks and implement mitigating actions.
• Strong organisational skills with the ability to manage multiple workstreams simultaneously.
• Ability to proactively identify opportunities for continuous improvement.
• Excellent attention to detail and commitment to quality standards.
• Ability to support service redesign and operational transformation.
• Ability to evaluate existing processes and implement improvements.
• Ability to lead change and support staff through periods of transition.
• Excellent verbal and written communication skills.
• Ability to communicate complex information to a range of audiences.
• Ability to prepare high-quality reports, business cases and presentations.
• Strong interpersonal skills with the ability to build credible relationships at all levels.
• Ability to manage sensitive and confidential information appropriately.
• Proficient in Microsoft Office applications including Word, Excel, Outlook and PowerPoint.
• Experience using primary care management systems.
• Ability to analyse data and produce meaningful performance reports.
• Strong understanding of information governance requirements.
• Positive, professional and proactive approach.
• Highly motivated and self-managing.
• Versatile, highly organised "all-rounder" who thrives in a supportive role within a small-team environment
• Resilient and able to remain calm under pressure.
• Excels at the practical execution of healthcare services.
• Strong commitment to delivering excellent patient and staff experience.
• Flexible and adaptable to changing organisational priorities.
• Demonstrates integrity, accountability and confidentiality at all times.
• Able to work independently and as part of a senior management team.
• Committed to equality, diversity and inclusion.
• Positive, professional and proactive approach.
• Highly motivated and self-managing.
• Versatile, highly organised "all-rounder" who thrives in a supportive role within a small-team environment
• Resilient and able to remain calm under pressure.
• Excels at the practical execution of healthcare services.
• Strong commitment to delivering excellent patient and staff experience.
• Flexible and adaptable to changing organisational priorities.
• Demonstrates integrity, accountability and confidentiality at all times.
• Able to work independently and as part of a senior management team.
• Committed to equality, diversity and inclusion.
• Ability to travel across service locations as required.
• Willingness to work flexibly to support out of hours services and meet the needs of the organisation.
• Commitment to ongoing professional development.
• Enhanced DBS clearance or ability to obtain.
• Service Development and Change Management
• Experience working within complex partnership environments
• Digital and Information Management
• Experience of EMIS, Docman or similar primary care clinical systems.
• Experience of workforce reporting systems and dashboard development

Qualifications

• Educated to degree level or equivalent experience in Healthcare
• Management, Business Management, Human Resources, Public Administration or a related field.
• Evidence of continual professional development.
• GCSE (or equivalent) in English and Mathematics.
• Management qualification (ILM Level 5 or above, CMI, CIPD or equivalent).

Experience

• Healthcare Operations - Must have strong management background within primary care.
• Team Supervision - Skilled in managing dispersed frontline teams, building staff morale, and coordinating complex rotas.
• Relationship Maintenance - Proven ability to communicate clearly and maintain positive day-to-day working relationships with GP practices, PCNs, or external health partners.
• Facilities/Office Management - Experience overseeing office premises, utilities, local contractors, or general workplace health and safety.
• Execution & Adaptability - Proven ability to implement project plans, adapt to shifting operational priorities, and meet tight time and budget constraints.
• Flexible Mindset - A hands-on approach, happy to pick up varying tasks to support a small team, with the flexibility to support out-of-hours services.
• Experience of supporting the mobilisation and implementation of new healthcare services.
• Experience of working with Primary Care Networks, GP Practices, Integrated Care Systems or NHS commissioners.
• Experience of supporting business case development and service redesign.
• Experience of project management and transformational change programmes.
• Experience of budget monitoring and resource management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.