Operations/Customer Service

TN United Kingdom; Bristol; On-site; GBP 35,000; Full time

Job summary

An established industry player in palletised freight distribution is seeking a proactive Operations & Customer Service professional to enhance operational excellence and client relationships. This role involves overseeing logistics operations, managing high-volume pallet deliveries, and collaborating with various stakeholders to ensure service quality. The ideal candidate will possess strong leadership and analytical skills, thrive in a dynamic environment, and drive performance metrics. Join a fast-paced, collaborative team where your contributions will significantly impact the logistics landscape.

Benefits

Paid Breaks

Statutory Holiday Entitlement

Government-backed Pension Scheme

Qualifications

• Proven experience in logistics operations and client relationship management.
• Strong analytical skills to manage high-volume operations.

Responsibilities

• Manage daily pallet distribution ensuring efficiency and reliability.
• Build and maintain relationships with key stakeholders across the UK and Ireland.

Skills

Logistics Operations

Client Relationship Management

Analytical Skills

Team Leadership

KPI Reporting

Education

Bachelor's degree in Business Management

Bachelor's degree in Logistics

Tools

Logistics Software

Job description

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Operations & Customer Service - Logistics & Freight Distribution

Location: Bristol
Contract Type: Permanent
Salary: £35,000 per annum

A leading company in palletised freight distribution is seeking a proactive and results-driven Operations & Customer Service to drive operational excellence and strengthen client relationships within a high-performance logistics network.

About the Role:

This position involves overseeing high-volume logistics operations, ensuring seamless coordination of over 200 pallet deliveries daily, and optimising resource allocation. The successful candidate will collaborate with internal teams, vendors, and partner depots to maintain service excellence and compliance. Strong leadership, analytical abilities, and a client-focused approach will be key to success in this role.

Key Responsibilities:

• Logistics Coordination: Manage daily pallet distribution within an award-winning network, ensuring efficiency and reliability.
• Client & Vendor Relations: Build and maintain strong relationships with key stakeholders, including 125 partner depots across the UK and Ireland.
• Performance & Compliance: Monitor and report on key performance metrics such as on-time delivery rates and cost per delivery.
• Quotation Management: Provide accurate and competitive pricing for UK, European, and international shipments to support business growth.
• Team Leadership: Lead and develop a team of customer service and sales representatives, providing guidance and mentorship.

Requirements:

• Bachelor's degree in Business Management, Logistics, or a related field.
• Proven experience in logistics operations, client relationship management, or supply chain management.
• Strong analytical skills and ability to manage high-volume operations.

Preferred:

• Excellent business acumen and communication skills.
• Ability to manage multiple priorities and adapt to a dynamic environment.
• Experience in KPI reporting, compliance management, and logistics software.
• Familiarity with major pallet networks and UK/EU freight distribution.
• Standard working hours with a 60-minute paid break.
• Full statutory holiday entitlement.
• Access to a government-backed pension scheme.
• Opportunity to work in a fast-paced and collaborative environment with a recognised industry leader.

If you have a passion for logistics, leadership, and operational excellence, we invite you to apply for this exciting opportunity.