Operations Coordinator - Travel Industry

Rockpool Recruitment; Sutton; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible working hours

Unpaid leave option

Office in Sutton

Job summary

Rockpool Recruitment is seeking an Event Operations Coordinator to support delivery of high-quality events in the Sutton area. You will plan logistics, book venues, arrange accommodations and transport, and manage on-site execution.

The role is office-based with regular hours Monday to Friday and occasional event attendance throughout the year. Applicants with customer service experience and strong organisational skills will thrive here.

Qualifications

• Proven customer service experience is required.
• Junior graduates with passion will be considered and trained.
• Strong problem-solving and time management skills are essential.
• Commercial and financial awareness are important.
• Proficiency in Excel is required.

Responsibilities

• Collaborate with colleagues and clients to deliver exceptional events.
• Plan logistics, book venues, and arrange accommodations and transport.
• Manage on-site event execution and day-to-day operations.
• Attend events throughout the year as needed.
• Core hours are 9–5, Monday to Friday; occasional travel for events.

Skills

Customer service

Problem solving

Time management

Commercial awareness

Financial awareness

Excel

Adaptable

School travel knowledge

Group tours experience

Sporting events knowledge

French language

Tools

Excel

Job description

Event Operations Coordinator – what will I be doing?

You will collaborate with colleagues and clients to deliver exceptional events and ensure smooth operations. Responsibilities include planning logistics, booking venues, arranging accommodations and transport, and managing on-site event execution.

Event Operations Coordinator – What experience do I need?

• You will need proven customer service experience, but our client is happy to look at a junior recent graduate who would like to be trained up into the role if they have a passion for this kind of industry.
• You will need strong problem-solving and time management skills.
• Commercial and financial awareness
• Proficiency in Excel
• Adaptable and flexible
• Knowledge of the school travel market would be a real advantage.
• Experience in group tour operations would be desirable.
• Understanding of sporting events
• French language skills – not essential

Event Operations Coordinator – What else do I need to know?

This is an office-based role in the Sutton, Surrey area. Monday to Friday with occasional work outside these areas for events. You will be required to attend some of the events throughout the year. The core hours are Monday to Friday

9–5. There is 25 days annual leave, with the option for unpaid leave. Flexible working hours around term time considered.

This role is ideal for someone passionate about event coordination and committed to excellent customer experiences.