Operations Coordinator/Operations Manager

First Class Sailing Ltd; Southampton; Presencial; GBP 28 000 - 34 000; Tempo integral

Resumo da oferta

First Class Sailing Ltd in Southampton is seeking an organised Operations Coordinator to own the day-to-day coordination of sailing operations, including courses, instructors, vessels and suppliers. This is a hands-on role requiring mobility across office, marina, vessels, stores and customers.

The successful candidate will handle operations, staffing, procurement and customer service with a proactive approach, and previous marine or leisure industry experience is valued.

Qualificações

• Organised and practical candidate with the ability to manage multiple priorities.
• Experience coordinating staff, customers, suppliers or logistics in a marine/leisure setting.
• Comfortable speaking to customers on the phone and handling enquiries.

Responsabilidades

• Operations & Course Delivery
• Freelance Staffing
• Vessel Maintenance
• Procurement
• Compliance and Safety Administration
• Customer Service and Sales

Conhecimentos

Highly organised

Practical & proactive

Confident communication

Customer-facing selling

Independent work

Commercial awareness

Problem-solving

Computer literacy

Interest in sailing/marine

Reliability & flexibility

Operational coordination experience

Staff, customer, supplier/logistics co

Ferramentas

Booking systems

CRM software

Office software (MS Office)

Descrição da oferta de emprego

First Class Sailing is a leading sailing school and marine training business based in Southampton. We deliver a wide range of sailing courses, experiences and voyages, working with a fleet of yachts and a team of professional instructors and operational staff.

We are looking for an organised, practical and proactive Operations Coordinator to take ownership of the day-to-day coordination of our sailing operations. This is a varied, hands-on role. You will coordinate courses, instructors, vessels, equipment, stores, customers and suppliers, while also being heavily involved in customer service and sales. You will have genuine responsibility for coordinating day-to-day operational activity and will be expected to take ownership of your areas of responsibility and pitch in with the wider team where required. You will report directly to the Vice Principal.

For an experienced candidate with the right industry experience and aptitude, we may consider an appointment at Operations Manager level, with an appropriate adjustment to the remuneration package DOE.

What you will be responsible for:

• Operations & Course Delivery
• Freelance Staffing
• Vessel Maintenance
• Procurement
• Compliance and Safety Administration / Compliance
• Customer Service and Sales

This is a role for someone who gets things done, This is not a purely office-based administration role.

We are looking for someone who is happy to move between the office, marina, vessels, stores and customers, depending on what the day requires. You will need to be comfortable picking up the phone to a customer, organising an instructor, ordering a part, checking a yacht, dealing with a supplier or helping clean and prepare a vessel. The successful candidate will be someone who sees what needs doing and gets on with it.

We are looking for someone who is:

• Highly organised and able to manage multiple priorities.
• Practical, proactive and willing to get involved.
• Confident communicating with customers, instructors, suppliers and colleagues.
• Comfortable speaking to customers on the telephone and dealing with sales enquiries.
• Able to work independently and take ownership of responsibilities.
• Commercially aware and comfortable working within budgets.
• A good problem solver who remains calm when plans change.
• Confident using computers, databases and standard office software.
• Interested in sailing and the marine industry.
• Reliable, flexible and willing to pitch in where required.
• Previous experience in the marine, sailing, leisure or tourism industries.
• Experience working in an operational coordination role.
• Sailing qualifications such as Competent Crew, Day Skipper or Yachtmaster.
• Current or previous RYA instructor qualifications.
• Experience coordinating staff, customers, suppliers or logistics.
• Experience working with booking systems or customer databases.

Marine experience is desirable but not essential. Training and development will be provided for the right candidate.