Operations Coordinator (Monday to Friday)

Crane Worldwide Logistics; Hounslow; On-site; GBP 28,000 - 36,000; Full time

Job summary

Crane Worldwide Logistics in the United Kingdom is seeking an Operations Coordinator with air freight experience to quote, route, rate and monitor international shipments from pick-up to delivery.

This role requires strong knowledge of import/export processes, regulatory compliance and effective communication with clients, customs and agents to ensure fastest, most cost-efficient movement of cargo.

Qualifications

• 2 years of experience in air freight operations.
• Experience with importing/exporting documentation and customs procedures.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Quote, route, rate, monitor and coordinate international shipments (air/ocean) from pick-up to delivery.
• Deal with clients, customs and agents to ensure efficient cargo movement.
• Prepare documents for export, import and customs clearance.
• Track and trace cargo to ensure proper movement and delivery.
• Populate accurate billing and cost information in TMF for invoicing and costing.
• Communicate with customers, branches and agents to ensure service excellence.
• Seek the most cost-efficient shipment mode meeting customer requirements.
• Adhere to KPI metrics and company standards.

Skills

Communication skills

Organizational skills

Fast-paced environment adaptability

Tools

TMF

MS Word

MS Excel

Job description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Operations Coordinator position is responsible quoting, routing, rating, monitoring and coordinating international shipments (air/ocean import/export) from pick-up through to delivery.

Air freight experience is required for this role.

Essential Job Functions

• Deals directly with clients, customs and agents to ensure the quickest and best movement of cargo throughout the world.
• Prepares documents necessary to complete export, import and customs clearance process
• Track and trace cargo as necessary to insure proper movement and delivery.
• Proper and correct billing and cost information populated in TMF for accurate invoicing and job costing
• Communicate with customers regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
• Communicate & correspond with other Company branches and agents for customer satisfaction, and ensure excellent service execution.
• Seek the most profitable mode of shipment yet meet customer’s requirement for the movement of freight.
• KPI adherence – DNI / LNR / Cost accuracy / ROTP
• Ensure Compliance in line with company standers.
• Other Duties as assigned.

Education & Experience:

• 2 years experience in air freight operations.

Physical Duties & Requirements

• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
• Sitting for extended periods of time
• Walking within the warehouse and inspecting freight

Other Skills & Abilities

• Must possess strong working knowledge of all rules, regulations, governance and documentation preparations, as it pertains to both Imports and Exports.
• Must have strong verbal and written communication skills.
• The ability to work in a fast-paced environment.
• Strong organizational skills are required, due to the high volume and demands of the position.
• Strong knowledge of Microsoft word and excel.
• Other duties as assigned.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and Crane Worldwide Logistics will not be liable for any associated placement fees.

We appreciate your cooperation in respecting this policy.