Operations Coordinator(Customer Service)

CitySprint; West Midlands Combined Authority; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Coordinator to enhance their customer service operations in Birmingham. This role involves coordinating team activities to ensure efficient operations and excellent service delivery. The ideal candidate will have a strong customer service background and experience in dispatching. Join a company that values its employees and offers a supportive environment, along with impressive benefits that grow with your service. If you're ready to contribute to a forward-thinking organization, this is the opportunity for you!

Benefits

Impressive holiday allowance

Additional day off for birthday

Death in Service allowance

Enhanced Maternity and Paternity leave

Complimentary day of annual leave

Health and wellness program

High-street discounts and rewards

Ride to work scheme

Interest-free season ticket loans

Qualifications

• Experience in supporting dispatching or allocating vehicles.
• Strong communication and customer service skills.

Responsibilities

• Manage communications related to driver workload efficiently.
• Provide updates to customers on exceptions or issues.
• Ensure timely delivery and collection of services.

Skills

Customer Service

Communication Skills

Problem Solving

Dispatching Experience

Job description

Operations Coordinator(Customer Service)

Join to apply for the Operations Coordinator(Customer Service) role at CitySprint

Operations Coordinator(Customer Service)

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Join to apply for the Operations Coordinator(Customer Service) role at CitySprint

Operations Coordinator | Birmingham | Permanent

Salary: £25,771

Shifts: Monday to Friday ,Various shifts between 7 am to 7 pm.

Hours: 40 Hours

Benefits and perks:

• An impressive holiday allowance that rises in line with your years of service.
• Additional day off for your birthday so you can celebrate in style.
• Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
• Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
• Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school.
• Look after your wellbeing with access to a health and wellness program.
• Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
• Our ride to work scheme means you can keep fit while saving money – what’s not to like?
• Travel for cheaper with interest free season ticket loans (available after a years’ service).
  
  
  

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Coordinator to ensure we continue growing and improving every day.

This is where YOU come in!

CitySprint have an exciting opportunity for an Operations Coordinator in Birmingham.

We are looking for a superstar who enjoys coordinating the activities and efforts of teams to ensure a streamlined and efficient Operation, resulting in excellent service for our customers and colleagues.

A successful Operations Coordinator positively contributes to the success of the Service Centre by supporting the Service Centre Manager/ Operations Manager and all operational functions within the Service Centre to deliver sufficient and timely delivery and collections of all designated Drivers in line with customer SLA’s. Managing Customer and Driver relationships to ensure CitySprint retains a positive commercial reputation.

The main responsibilities within the Operations Coordinator role are:

• Answer phone lines promptly and professionally
• Always manage all direct communications relating to designated driver workload courteously and efficiently in line with Network Utilisation rules.
• Input event tracking for all bookings and in-transit consignments taken
• Liaise with both Operations departments and where required Imports, to ensure any imports arrive back in line with correct SLA (transit time)
• Provide the Customer with updates on all exceptions or issues
• Request and enter all POD’s from relevant agents
• Report all discrepancies to Managers
• Provide quotes when requested to the relevant Customer
• Monitor the emails for the Service Centre
• Work with suppliers (agents) to deliver a seamless, high quality Customer Experience
  
  
  

The ideal candidate will demonstrate the following:

• Have some experience in suppoorting the control with dispatching vehicle or allocating the vehicle.
• Treats people with respect under all circumstances.
• Responds promptly and appropriately to the needs of the customer and suppliers to ensure their requests for service and assistance are adhered.
• Ensure all jobs are collected and delivered with agreed timescales – Delivery by Time.
• Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome.
• Being proactive in suggesting to your manager how we can improve our service delivery.
• Skilled listener, able to understand and empathise with Customers whilst understanding context and the Customer supplier relationship
• Ability to self-motivate and work with the minimum of supervision
  
  
  

If this Operations Coordinator role sounds like you, we really want to hear from you!

The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Transportation, Logistics, Supply Chain and Storage

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