Operations Coordinator(Customer Service)

TN United Kingdom; Nottingham; On-site; GBP 26,000; Full time

Job summary

A leading courier service provider in the UK is seeking an Operations Coordinator in Nottingham. This role involves coordinating team activities, ensuring streamlined operations, and delivering excellent service to customers and colleagues. The ideal candidate will have experience in dispatching and a strong focus on customer service.

Benefits

Impressive holiday allowance that increases with service.

Additional day off for your birthday.

Death in Service allowance.

Enhanced Maternity and Paternity leave.

Complimentary day of annual leave for family milestones.

Access to a health and wellness program.

Discounts and rewards through ‘Medicash Perks at Work’.

Participate in the ride to work scheme.

Interest-free season ticket loans after one year.

Qualifications

• Some experience in dispatching vehicles or vehicle allocation.
• Respectful and professional in all interactions.
• Self-motivated and able to work independently.

Responsibilities

• Answer phone lines promptly and professionally.
• Arrange collections, transit routes, and deliveries.
• Liaise with Operations and Imports departments to meet SLA transit times.

Skills

Customer Service

Dispatching

Communication

Problem Solving

Job description

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Operations Coordinator (Customer Service), Nottingham

Client: CitySprint

Location: Nottingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: a84fda928ce8

Job Views: 2

Posted: 23.05.2025

Expiry Date: 07.07.2025

Job Description:

Operations Coordinator (Customer Service)

Operations Coordinator | Nottingham | Permanent

Salary: £25,771

Shifts: Between 07:00 am - 7:00 pm

Hours: 40 hours per week, Monday - Friday

Benefits and Perks:

• Impressive holiday allowance that increases with your years of service.
• Additional day off for your birthday to celebrate in style.
• Death in Service allowance to support your loved ones in tragedy.
• Enhanced Maternity and Paternity leave to spend crucial moments with your new-born.
• Complimentary day of annual leave for family milestones like graduation or moving home.
• Access to a health and wellness program.
• Enjoy discounts and rewards through ‘Medicash Perks at Work’.
• Participate in the ride to work scheme to stay fit and save money.
• Interest-free season ticket loans after one year of service.

CitySprint aims to be the UK’s leading courier service provider, dominating the same-day service market. We invest in our people, service, and customer experience to be more responsive and capable than ever before.

We are committed to our values and vision, seeking a top-notch Operations Coordinator to support our growth and improvement.

This is where YOU come in!

CitySprint has an exciting opportunity for an Operations Coordinator. We seek a superstar who enjoys coordinating team activities to ensure a streamlined operation, delivering excellent service for customers and colleagues.

You will build strong relationships with staff and clients in the Service Centre and beyond, acting as the go-to person who designs and delivers effective operations with couriers and suppliers.

Main Responsibilities:

• Answer phone lines promptly and professionally
• Arrange collections, transit routes, and deliveries
• Input event tracking for all bookings and in-transit consignments
• Liaise with Operations and Imports departments to meet SLA transit times
• Provide customers with updates on exceptions or issues
• Request and enter PODs from relevant agents
• Report discrepancies to Managers
• Provide quotes to customers upon request
• Monitor the Service Centre emails
• Work with suppliers to ensure a high-quality customer experience

Ideal Candidate:

• Some experience in dispatching vehicles or vehicle allocation
• Respectful and professional in all interactions
• Prompt and appropriate response to customer and supplier needs
• Ensure timely collection and delivery of jobs
• Handle client queries effectively and communicate outcomes clearly
• Proactively suggest improvements to service delivery
• Skilled listener with empathy and understanding of customer relationships
• Self-motivated and able to work independently

The successful candidate will undergo a DBS check as part of the recruitment process. Conditional offers depend on a satisfactory DBS check.