Operational Manager

Sheffield Children's; Sheffield; On-site; Full time

Job summary

Sheffield Children's NHS Foundation Trust is seeking an Operational Manager to provide vital support to its Surgery and Critical Care division. This role involves performance management, service planning, and collaboration with clinical teams to ensure optimal service delivery. Exceptional communication and analytical skills are essential for success in this challenging yet rewarding environment. Benefit from a generous leave policy and a commitment to professional development.

Benefits

Generous annual leave

Pension schemes

Health and wellbeing programmes

Exclusive discounts

Qualifications

• Experience in service management and clinical governance.
• Proven track record of delivering service improvement.
• Understanding of the NHS and healthcare service management.

Responsibilities

• Support service development and manage operational issues.
• Oversee performance management and ensure effective communication.
• Provide data on activity, waiting times, and performance.

Skills

Interpersonal skills

Analytical skills

Problem-solving skills

Negotiation skills

Influencing skills

Education

Basic Degree or proven graduate level ability or equivalent

Training evidence of on-going professional development

Job description

Sheffield Children’s NHS Foundation Trust

Operational Manager

The closing date is 15 June 2025

We are looking for an Operational Manager to provide business and operational support to the Surgery and Critical Care division at Sheffield Children's Hospital. This is an exciting opportunity to develop your leadership skills in an NHS environment.

Responsibilities include:

Operational management and service planning

Performance management and delivery

Information analysis

Clinical governance and risk management support

You will work with both clinical and clerical teams, including consultants. If you're enthusiastic, dedicated and eager to take the next step in your NHS career, we'd love to hear from you!

Main duties of the job

You will report to the Service Manager, and your responsibilities will include:

Support service development, redesign, and business planning

Draft business plans

Communicate with the Trust and commissioners

Collaborate with clinical teams to meet performance targets

Manage daily operational issues and ensure effective communication

Provide data on activity, waiting times, and performance

Work with Information, Finance, and commissioners to support services

Oversee Divisional meetings and internal communications

Support clinical governance and risk management

Monitor performance and provide quality-related information

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.

Diversity Statement

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [e-mail]. Together, were building a workplace where everyone belongs.

#LI-Hybrid

Person Specification

Qualifications and Training

• Basic Degree or proven graduate level ability or equivalent
• Training Evidence of on-going professional development

Experience

• Experience of service management
• Proven track record of delivering service improvement
• Experience of successful working with external agencies
• Proven track record of service planning
• Experience of clinical governance
• Experience of successful operational management in a healthcare setting

Knowledge and Skills

• Understanding of the NHS and of the management of health care services
• Good understanding of Clinical Governance and related matters
• Possess interpersonal, analytical and problem-solving skills
• Experience of making presentations, negotiation and influencing skills
• Ability to use information to effectively support the improvement of performance
• Commitment to maintaining and developing further the Trust's role as a Centre for Excellence for Teaching, Education and Research
• Understanding of the health needs of children and of the health and social care issues influencing care provision

Personal Attributes

• Able to demonstrate enthusiasm and commitment
• Ability to communicate effectively - in both oral and written
• Ability to convert agreed plan into key operational objectives and ensure that these are achieved
• Ability to work under pressure, rapid pace, change and uncertainty
• Ability to demonstrate unimpeachable honesty and professional integrity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Children’s NHS Foundation Trust

Address

Sheffield Children's NHS Foundation Trust

Sheffield Children's NHS Foundation Trust