Operations Coordinator, Cell & Gene Therapies

UPS; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed) in the UK seeks a proactive operations professional to support Cell & Gene shipments within its global network. You will assist the team with daily logistics tasks, packaging, and coordination with airlines and ground handlers to ensure high-quality service.

The role requires attention to detail, strong communication, and experience in pharma or courier logistics.

Qualifications

• PC and software literacy with Excel and Word.
• Strong communication and customer-service abilities.
• Experience in courier or freight industry.
• Temperature controlled shipping experience preferred.
• Pharma logistics experience is a plus.

Responsibilities

• Support Cell and Gene team with daily operations.
• Coordinate shipments with Control Tower and partners.
• Prepare and package shipments per COPs/SOPs.
• Dispatch drivers and ensure on-time deliveries.
• Ensure GDP compliance and regulatory alignment.
• Collaborate with regulators for import/export.
• Book shipments with carriers and manage route solutions.
• Maintain proper handling and storage for Cell & Gene shipments.
• Communicate shipment status to stakeholders and teams.
• Escalate issues to Cell & Gene Management as needed.

Skills

PC literacy

Excel

Word

Communication

Telephone manner

Attention to detail

Team liaison

Courier experience

Pharma logistics

Exports/Imports

Tools

Maestro system

Job description

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Job Description

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Job Purpose

An opportunity to be on the frontline of healthcare innovation and to help facilitate the shipments and therapies aimed to save human life! This will change the face of medicine as we know it. In this role, the candidate will provide an enhanced level of operational support for movement of all Cell and Gene shipments through Marken's network and that of our parent company, UPS. Taking an active role in the ongoing development of operational ability in Cell & Gene Therapy logistics, to ensure the highest levels of customer service, commerciality, quality & satisfaction. Reporting to the Cell & Gene Operations Lead, this person will be responsible for successfully supporting the Cell & Gene Operations Team.

Main Duties And Responsibilities

• Responsible for successfully supporting the Cell and Gene team with daily operations and liaise with the Control Tower Coordinators as it relates to cell and gene shipments.
• Utilize technology to provide enhanced monitoring, management and control of shipments as required
• Collaborate with LSPs, Branches and Depots to arrange and coordinate shipment solutions
• Preparation, Placement, control and arrangement of appropriate packaging (Controlled temperature shippers & LN2 Dry shippers), equipment (GPS tracking devices, Temperature monitors) and trained operatives are according to Cell & Gene project specifications-COPs or SOPs.
• Coordinating and Dispatching drivers for collections and deliveries ensuring that they are on time, and they adhere to the clients' expectations regarding documentation - GDP requirements.
• Work with the regulatory team to ensure trade compliance for all Import and Export shipments
• Book shipments with Airlines (Create MAWB) and Integrator to ensure best routing solution for all Cell & Gene shipments
• Ensure proper handling and storage of all Cell & Gene shipments with Airlines and Ground handling facilities
• Label and prepare shipments for Export (some heavy lifting may be required) and ensure that a driver is dispatched to meet the airline cut-off time for international shipments.
• Ensure Marken's Maestro system performance compliance with all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, etc.) for all Cell & Gene shipments
• Send pre-alerts to for all Cell & Gene shipments with Marken branches and local service providers and ensuring communication to confirm receipt of the pre-alert and shipment instructions.
• Pre- and Post-flight shipment check and communicate with airlines and handling agents in case of delays or off-loads.
• Escalate any issues or delays to the Cell & Gene Management Team.

Qualifications

• PC/System literate
• Good working knowledge of Excel and Word
• Ability, through knowledge, to adapt and deal with enquiries & day to day issues
• Strong professional telephone manner
• Eye for detail
• Able to think on their feet
• Excellent communication skills
• Ability to liaise with other departments
• Experience in the courier or freight industry
• Temperature controlled shipping
• Security Level D
• Previous experience in Exports, import and Transport within an office environment
• Previous experience within Pharmaceutical Logistics

Employee Type

Permanent

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